Question about HP PSC 2210 All-In-One InkJet Printer

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Will not fax

Display reads phone off hook

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It is a default message when you are calling from the same phone as your fax machine.
If yourAll-In-One is sharing a phone line with your telephone, modem, or another device, and if any of the other devices is using the line, you will see the "Phone off hook" message on the All-In-One front panel. You can still print, copy, and scan with the All-In-One when you see this message, but you cannot send or receive faxes. To clear the message, check each device to make sure that it is no longer using the line.

Posted on Aug 29, 2008

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Off the hook


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver isoff the hook(the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message.
Lets try the following,
Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable.
if issue still exists try the followign
Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system.
Hope It's resolve all Your Printer Problem,
Or Still having Problem Then follow Us For

HP Support

Apr 22, 2014 | HP OfficeJet 4215 All-In-One InkJet...

1 Answer

Printer laserjet 3055 give fax problem problem is fax comm.error 322


Good day.
A fax comm.error 322 usually means:
Telephone line conditions were too poor to send a fax.

Solution:

1. Reattempt the fax transmission at a different time when telephone line conditions have improved.

2. If the session fails after transmitting several pages of a large document, retransmit the document as several smaller documents.

You can also try disabling the ECM feature:
Reconfigure the local fax machine to use different configuration settings, toggle the ECM state and/or select a slower reception speed.

To Disable ECM, perform the following steps:

1. Press the or > button until the front display reads "Fax Setup".

2. Press the ENTER/MENU button.

3. Press the or > button until the front display reads "All Faxes".

4. Press the ENTER/MENU button.

5. Press the or > button until the front display reads "Error Correction".

6. Press the ENTER/MENU button.

7. Press the button until the font display reads "Off" and then press the ENTER/MENU button to save the setting. (Off disables ECM and On enables ECM).



TIP: It would also be helpful to check physical conditions of your phone cord and telephone filters if you are using one.

Jun 26, 2011 | HP LaserJet 3055 All-In-One Printer

1 Answer

My mother has a brothers multipurpose and when phone line is connected, you can hear dial tone even with handset hungup


The Brother faxes have a button that you can press to allow you to dial without picking up the phone. Look for a button labeled "Hook." Pressing it should hang up the machine.
If the Hook button doesn't make a difference, unplug the phone line from the machine, partly to make sure it's your fax that you hear, and partly because if you leave it connected and "off hook" the phone company will disconnect you from their network.
Three things that might help if the Hook button doesn't help are:
1. Unplug the power and plug it back in after about 5 seconds.
2. Clear the memory. You need to enter Maintenance Mode for this. You didn't give us a model number, but newer machines use this routine:
Menu
Black Start
Up-arrow
Up-arrow
Up-arrow
Up-arrow

Do the above quickly, ignoring any error beeps. If you're successful, all the lights will flash in unison, and the display will read, "MAINTENANCE." If not, touch the Stop key and try it again.
Enter the number 91: just touch 9, then 1, and wait while the machine clears it's memory. It will not clear your name and phone numbers from memory.
Enter 99 to exit Maintenance Mode, and wait while it goes through it's complete startup.

Plug the phone line in again and see if that dial tone is still there. If so, unplug the phone line again and try exactly the same routine, except that instead of entering 91, enter 01. That will clear all of your memory, as if the machine is fresh out of the box.

3. If clearing the memory doesn't help, you have a bad main board in the fax. If it's under warranty (1 year in the US), Brother will cover all parts & labor. If not, it may not be worth the cost to fix it.

Mar 04, 2011 | Office Equipment & Supplies

1 Answer

I cannot send or receive faxes. The Transmission Error report says phone line error. I don't know how to set up the fax software; cannot find my Lexmark x8350 manual. Thank you.


Please follow the steps given below:
1. Press "Fax Mode" button.
2. Press "Menu" button.
3. Use the "Down Arrow" till the display reads "Maintenance."
4. Press "Select."
5. Use the "Down Arrow" buttons till the display reads "Reset Defaults."
6. Press key pad "1."
7. Press "Select."
Please let us know the results.

This will restore to factory default

Jun 20, 2010 | Lexmark X8350 InkJet Printer

2 Answers

It says the phone is off the hook but it's not. I


hi there!

i have seen the article below that may help you deal with the error. It contains diagnosis and troubleshooting procedures. Hope this helps!

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00322712&cc=us&lc=en&dlc=en&product=441125

----

A Phone Off Hook message may notbe an error. It simply indicates that a telephone receiver is off thehook (the handset is lifted) and the telephone line is open.This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • Telephone Answering Machine using the phone line.
  • TheStart Fax button was pressed with no telephone number entered. PressingStop or Cancel should return the display to a ready state.When the other device is no longer using the phone line, the display should revert to the normal message.

Nov 05, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

The phone line is correctly connected to the all-in-one but...


To be sure your phone is plugged in properly try picking up a different phone in your home with the fax also plugged into a phone line. The fax display should indicate "Phone off hook".
If the problem still persits, turn off the power to the printer/fax then turn it back on. This reboots the software and usually fixes the problem.

Aug 20, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Problem with fax and phone


Make sure phone line goes to correct socket into fax ie into line not phone or ext. sockets.

Off hook means receiver is lifted from cradle, should vanish when you put phone down.

Connect normal phone to same place you are trying to plug fax into I bet it is engaged too, if so it because you have a phone line problem, call carrier.

Nov 18, 2007 | HP Officejet 4355 All-In-One InkJet...

5 Answers

Cannot figure how to set up Canon MP830 All in One Fax machine with remote answering machine


Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.

May 01, 2007 | Canon PIXMA MP830 All-In-One InkJet...

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