Question about SanDisk Sansa e270 MP3 Player

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Refresh screen stuck

Stuck on refresh screen. after trying to update new songs from rhapsody. let battery die twice. still no luck.

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You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Posted on Apr 24, 2008

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1 Answer

My sansa fuze is telling me i need to synchronize to continue music subscription? What do i do?


Hi There. I can understand your problem.

When we say synchronize it means that the license for the songs which you transfered got expired. If you have chosen rhapsody for transferring songs then follow the steps.

1) Deauthorize Computer. ( In rhapsody menu, go to tools menu there u will find this option)
2) Deauthorize device (By connecting the device in to rhapsody, right click on device where u will get this option).
3) Rename DRM folder in windows OS.
4) Go to rhapsody folder c:/prog files/rhapsody
5) Run the 3 files ( Del Helix License, Update Helix Componetns and Update windows components)
6) Then you will be redirected to the web page where u need to click on upgrade (But before u clilck on upgrade please install the activeX control, which will be popped up below the address bar)
7) Restart the computer
8) Launch rhapsody, it will take u to the setup
9) Follow the on screen instruction.
10) Sign into rhapsody account
11) Authorize computer
12) Connect the device
13) Authorize device
14) Download and transfer new song into the device
15) Unplug the device and try to play it
16) This should work..

NOTE : When we update the windows component please make sure that we use IE as default browser

Still if u have any issues kindly revert

Jan 12, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

Sansa Disk Clip MP3 (4gb) is stuck on refresh screen. Won't turn on or off. Computer/Rhapsody won't recognize it. Can't open to "reboot" the battery. All stuck! Thanks


Sansas usually have a tiny reset button you can push with a needle or a paperclip if you can find that, it may however be beneath the battery cover, but you should be able to remove this with a small screwdriver

Sep 03, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

When playing my mp3 the songs that i have downloaded off my pc from a paid site, across the screen of the sansa says synchronize to continue your music subsription. the songs will not play please help me


Even though you should be able to resynchronize the files through Rhapsody in order to update the licenses on the music files, in my experience with this player, you have to go through a long, painful process:
1) Open Rhapsody
2) Connect your mp3 player to the computer
3) Delete the songs off the player itself using Windows Media Player - but make sure you still have a copy of these songs on your computer
4) Reload the Rhapsody songs

If your subscription to rhapsody expires, you will no longer be able to use the songs unless you buy them from the Rhapsody Mp3 Store.

-Tha Mp3 Doctor

Mar 22, 2009 | MP3 & Digital Media Players

1 Answer

My sansa e250 is stuck in the beginning of the refresh screen


Download the Sansa Recovery Tool from Sandisk's website and try again. Is your Rhapsody subscription up-to-date. If not, update your subscription.

-Tha mp3 Doctor

Dec 25, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Stuck on refresh/black screen


I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Mar 22, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

Sansa e250 screen is stuck on refresh database


Press the "lock" button to where the Orange is showing. Then press the record button on the left side of the MP3 for a bit. Try this several times. I did it twice and it worked! M.P.

Aug 04, 2007 | SanDisk Sansa e250 MP3 Player

3 Answers

Please help me!!! im desperate!!! sandisk sansa e260


if your sanas e260 does'n syncronize with your computer or say data base..., take the battery out and conect it with out the battery.

May 08, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Songs not showing up


Renew Rhapsody sub and resync

Apr 23, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Cant transfer anything to my player (e250)


i'm having a similar problem. every time i sync new music my computer tells me its on, but the tracks aren't on the player. it also refreshes every time i turn it on, which takes forever amd is getting really annoying. could this have something to do with my new microSD card?

Mar 05, 2007 | SanDisk Sansa e250 MP3 Player

4 Answers

Refreshing Database


I love you!! thanks this helped me :)

Jan 28, 2007 | SanDisk Sansa e270 MP3 Player

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