Question about JVC GR-D370 Mini DV Digital Camcorder

2 Answers

Can't record videos

Says to remove lens cap, cap removed but no picture in the view finder.
JVC GR-D72U

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  • 4 more comments 
  • smay04 May 14, 2008

    Cant't record videos or do play back. No picture in the view finder

  • Anonymous Jun 07, 2008

    we have the same problem!! Help! GR-D90U is our model number...

  • 1granny Jul 16, 2008

    when i turn on the camcorder it says to remove the lens cap even tho it is off the lens

  • dpss602 Nov 15, 2008

    I have the same problem but with model GR-D33U... PLEASE HELP!!!

  • Anonymous Dec 10, 2008

    video screen is blank and the message says to remove lens cap but the lens cap is already removed.

  • richard95833 Dec 31, 2008

    cant record says to renove cap shows black screen

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2 Answers

Http://www.jvc.co.uk/template.php?page=100102
for uk customers.

Hope this helps.

Posted on Oct 24, 2008

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  • 13 Answers

No Prob...I had the same problem with my GR-D72U. There is a defect in the CCD image senser. JVC will fix it for FREE! All it will cost you is shipping it to them. Go to http://www.jvcservice.com/service/CustNoticeCamcorder.asp?PgReq=DspDtaDtl&MdlNbr=GR-D72US&Pgm=CCD , download the rapair request... Send it off to your nearest service center and they ship it back all fixed up in less than a week. I must tell you though, you ONLY have until Dec. 31 2008 to do this. Not only did they fix mine, they cleaned the heads but also buffed out a scratch. After you get yours fixed, post as many helps as you can to others.

Posted on Sep 06, 2008

  • da_king_777 Sep 06, 2008

    Sorry, that's "sensor" lol

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Posted on Jan 02, 2017

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there is a repir thing with certain models see below. CCD Failure/Lens Cap Warning Error JVC has received reports that in certain circumstances, the following models may, while in the camera mode, show no picture, a distorted picture and/or display “LENS CAP” even though the lens cap is removed. We have identified the probable cause as a failure of the CCD image sensor. Repairs of units exhibiting these problems as a result of a defect in the CCD image sensor will be made free of charge at a JVC Authorised Service Centre even if the unit is outside warranty.
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Please note that this offer expires on 30th June 2009 and is applicable only to failure of the CCD image sensor.
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see web page http://www.jvc.co.uk/knowledge-list.php?id=4#0 Important Notice to Camcorder Customers A. JVC has received reports that in certain circumstances, a small quantity of units of the models listed below, may, while in the camera mode, show no picture, a distorted picture and/or display "LENS CAP" even though the lens cap is removed. We have identified the cause as a failure of the CCD image sensor. Until 1st October 2007, JVC will cover the cost of repairs of units exhibiting these symptoms. If your product is within the twelve month manufacturer's warranty, please return it to your retailer who will arrange a repair under the terms and conditions of the warranty. If your product is outside warranty, please write to: JVC Consumer Support JVC UK Ltd 14 Priestley Way London NW2 7BA Please enclose a copy of your purchase receipt and warranty certificate. Please note that proof of purchase is required. PLEASE DO NOT SEND YOUR CAMERA DIRECTLY TO JVC. You should send ONLY your purchase receipt and warranty certificate with a covering letter. JVC will contact you to advise how the repair will be carried out. Please call 0870-330-5000 if you need any assistance in obtaining a free repair. We apologise for any inconvenience and are appreciative of your understanding and support. Model Numbers Affected VHS-C Camcorders GR-FX15E, GR-FXM393E, GR-FXM39E, GR-FX16E, GR-FXM404E, GR-FXM40E, GR-SX19E, GR-SX25E, GR-SXM29E, GR-SXM49E, GR-SX26E, GR-SXM30E, GR-SXM50E DVC Camcorders GR-D20E, GR-D21E, GR-D22E, GR-D30E, GR-D31E, GR-D40E, GR-D50E, GR-D60E, GR-D70E, GR-DX25E, GR-DX35E, GR-DX45E, GR-DX55E, GR-DX75E, GR-DX95E, GR-PD1E, JY-HD10E, GR-D18E, GR-D225E, GR-D23E, GR-D24E, GR-D32E, GR-D33E, GR-D34E, GR-D43E, GR-D53E, GR-D54E, GR-D63E, GR-D73E, GR-DX27E, GR-DX28E, GR-DX36E, GR-DX37E, GR-DX47E, GR-DX48E, GR-DX57E, GR-DX67E, GR-DX77E, GR-DX78E, GR-DX97E

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