Im having the same problem so i just contacted the philips consumer support..i had no choice but to format my player in windows to even access the hard disk..the device manager wont even detect my player now to repair it..
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Run a Repair in Philips Device Manager - the program came on the installation CD.
If that fails the first time: Unplug the GoGear from the PC. Uninstall all Philips software in the Add/Remove Programs section of Control Panel. Restart your computer and reinstall the software. Replug the GoGear. Re-run the Repair.
There is a program on the installation CD called the Philips Device Manager - it has a Repair option. If you have lost the CD, you can get the Device Manager from Philips website.
Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor xxx
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard