Question about Maytag Neptune FAV6800AW Top Load Washer

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The part where I pour fabric softener in it seems to be clogged somehow. I cleaned it out and it seems to still be clogged is there any suggestions that you can give me?? Please help...thanks!!

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Are you sure you have water flow to the reservoir?

Does it look like the Fabric Softener is diluted with water flow?

The Service Manual for reference. Sears Parts Direct for reference.
See page 33 of the Service Manual for Bleach/Softener Dispenser Removal but I don’t think that is your problem….Rich

See page 16 of the Service Manual to go into Board Output Test. Turn on the Fabric Softener Valve and see if you hear the solenoid hum then turn on the Cold water valve and see if the dispenser fills and flushes with cold water. If not then you need to begin troubleshooting at the dispenser valve. This valve can be seen on page 36 lower left side pic and top right side pic…..Rich

Posted on Jun 17, 2010

  • FAV6800A FAV9800A
    FAV6800A FAV9800A Jun 17, 2010

    See this post for more info it’s for troubleshooting the bleach dispenser issue but you troubleshoot the Fabric dispenser the same way.........Rich

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1 Answer

Frigidare top loading washing machine, 1995 model # GLMS174SAS4


I believe the softener is dispensed through centrifugal force when the machine is in the high speed spin after draining and before filling for the rinse cycle. I had the same issue on another machine. Use very hot water and a washcloth to clean out the softener cup. When adding softener at the beginning of the load, only add the recommended amount and then fill the remainder of the cup with water.

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When you say you've cleaned both parts - have you poured hot water in and seen it actually drain out of the top peice while it was removed from the agitator? Have you poured hot water into the agitator with the top peice removed and seen it drain out of the holes? If not, repeated flushing (of the agitator) and soaking (of the top peice) with hot water as needed until is drains may be required. Until you can get water to drain out of both peices alone, it will work automatically. Once you have the water draining try again with a regular load of laundry and fabric softener. If it still doesn't work...

Since you've cleaned both parts (the non-removable and removeable top portion) of the agitator - it would suggest that the fabric softener dispenser's actuator inside the agitator is not functioning properly. The fabric softener isn't being released in the rinse (or at all really) and as a result of the centrifugal forces during the high speed spin cycle - it is causes the fabric softener to move up the sides of the dispenser and spray out of the top of the agitator onto the rim. This may be caused a mechanical or electrical failure in the washer or washer control. It will continue to work like this until it is fixed - so I suggest that you do not use the dispenser.

You will likely need to have the washer professionally serviced to have it begin working again. You can save the repair costs and either add the fabric softener yourself during the rinse cycle - or use "dryer sheets" in the dryer instead.

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If you can remove the dispenser from the machine try soaking it in HOT water. The fabric softeners can cause a wax like build up that can clog the dispenser. If the dispenser will not come out of the machine then pour Hot water into it, cycle the machine and repeat. It took a long time to clog and will take a while to remove the clog(several cycles). This will work but will take time. Mix water with your softener to keep it from cloging again, it will thin the softener and stop the build up. If you add 50/50 water/conditioner shake well and use twice the normal amount so you are getting the full amount of softener/conditioner into the washer. This will help i had a similar problem with my front loading washer.

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Its clogged ... probably ... I have had success putting hot water down the hole ... but expect lots of spillage before it clears.

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Chances are your fabric softener dispenser is clogged. Pour some very hot water into it and clean it out with a pipe cleaner, or a small bottle brush.

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I had the same issue, and ran vinegar through the fabric dispenser with a load of towels. Not only did it solve the 'sour towel' problem I had with that load, it also cleared my fabric softener section. Now, I water down all fabric softner when I use it, which is less frequently!

~Steph

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Is the dispenser full? It could be that it is a bit clogged. I would try just pouring a little very hot water in for several loads and using dryer softener sheets during this time. Let's see if we can unclog it .

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Fabric softener compartment problem.


I have this problem as well.. All washing machines manufactured nowadays are energy effficient, which means that they don't use as much water as the older models. This can result in a build-up of bacteria in the top part of the washing machine, which is clogging up the bit where the water comes through to flush the fabric conditioner into the drum. What I have to do every so often, is to take the top off the washing machine and clean out the layer of black slime that has built up, blocking the holes where the water goes into the washing machine. Another contributory factor is that the usual program used is a 40 degree wash, which is not hot enough to completely flush the machine through. Manufacturers recommend running a 90 degree wash once a month with just washing powder in iit, no clothes. Hope this is some help

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