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I have a canon multipass C555 everything is pluged in as it is supposed to be but printer won't work. The little icon at the bottom of the computer says the printer is running but the printer doesnot go on. I think I probally need an updated verision. I have windows xp. Can you help?

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Hi there

sounds like you'll need to uninstall the printer first and install an up to date driver from http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=8000#DownloadDetailAct
then select your OS XP and hopefully that'll solve the problem if not the printer itself must be faulty

hope this helps

Posted on Apr 13, 2008

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