Question about SanDisk Sansa e260 MP3 Player
I had it plugged into the computer and disconnected it while it was charging, then the screen went white and nothing is working. Any suggestions? I have the same problem with my Sansa getting the white screen. I've unplugged it before without disconnecting and didn't think it mattered. I was sure it was done for, since I can't even turn it off now. I really hope this works. =(
You have to hold down the power button for 13 whole seconds. I have had the same thing happen to mine and I dont know if there is a permanent way of fixing it but that should turn it off so you can turn it on again.
Posted on Apr 14, 2008
see if thers a firmware update for it do windows update run ccleaner tool get out junk in computer may clog it up go to ther web site and download ther latest software and updates cheak for firmware updates ok uuiseing usb 2.0 ports also
Posted on Jan 25, 2008
start by updating the firmware to the latest version. You can get the firmware updater (you will have to do this on your brother's computer probably) online at sandisk's site. Then, check back in after you've done that-sometimes more problems arise, sometimes problems are fixed.
Posted on May 17, 2008
The file format of the songs may be incorrect, which causes problems. Make sure the songs are not iTunes/AAC format. Delete all osngs and then retry if you are certain that the files are in the right format.
Here's further reading:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor
Posted on Dec 01, 2008
In this case wat u can do is on the Mp3 player itself u will see a slide switch which will say Hold/Unhold or Lock/Unlock............ Just make sure it is not Locked or On Hold and then try it..........
Posted on Apr 19, 2009
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Posted on Jan 02, 2017
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