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if you are programming a TV Guide type function yes. The info is downloaded twice daily, around 2:10 pm EST and 2:10 am EST from your local PBS station. The TV will wait for that down load before it gives any info in the TV GUIDE.
Unfortunately, your TV does not have any hard-disk recording facilities built in. The reason for the "Record" option in the menu is that some other LG TVs share common hardware and software with your TV. This means they all have the same menu options but on some TVs certain options have no function or are disabled, e.g. the "Record" option on your TV.
If you want to record TV programmes, you will need to buy an external device with hard-disk recording facilities.
Do you have cable TV? Many Cable TV companies have recently (over the last year or two) quit sending TV Guide data. You can get it through an external antenna connected to the TV's antenna input if you are within range of an ABC or NBC and a PBS affiliate for the clock auto set.
But if you still have TV Guide service, some of these have failed circuit boards for the TV Guide, ( usually shows a complete black screen when you turn it on or hit guide button.
Most likely the TV Guide is broadcast from the OTA PBS channel. I don't know why its being lost. I'm thinking its probably a firmware problem of some sort. Adding the PBS channel back in, making sure the signal comes in ok and leaving the TV off for a while might help.