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How do I change my security question on aol. my son knows it and when I deleted his screen name he was able to restore it. even though I changed my password

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  • 202 Answers

Hello spunkster3

Please, try the instructions outlined HERE. I have no idea how old they are. So, if the steps do not still apply, please, let me know.

Make sure the security question that you choose is one whose answer no one else is aware of but you. If there's and option to create your own security question, always make that choice.

Keep a record of this (and all your online passwords and logins) in a safe place that only you or another trusted family member, etc. have access to. Computer-savy juveniles and teenagers obviously excluded. ;)

If you have any more questions or need any more help at all, just let us know. Please, hold off on assigning ratings to the experts' contributions until your questions have been answered and you no longer need our help. (Once you rate the experts' contributions, the problem will be automatically closed and we'll no longer be able to assist you.

Thank you,
BJ @:)

Posted on Apr 13, 2008

  • 1 more comment 
  • B Joan Rapier
    B Joan Rapier Apr 13, 2008

    Another way to foil the computer intruder is to answer a Security Question w/ a "wrong" answer. Use this method if there is no option to create your own security question.



    **WORD OF WARNING**

    You absolutely MUST make sure that you keep **CURRENT** (hard copy) records of your login credentials (user names and passwords, etc.) and security questions. This is especially important if you use fictitious information for your security question or user profile information.




  • B Joan Rapier
    B Joan Rapier Apr 13, 2008

    See also HERE (2nd FAQ from the bottom of the list) for changing your Security Question. (You will need to enter the MANAGE YOUR ACCOUNT section 1st.)




  • B Joan Rapier
    B Joan Rapier Apr 17, 2008

    Hello spunkster3

    How did it go? Did the information and links I provided you w/ enable you to change your AOL security question and answer?

    I DO hope that is the case. :) If it isn't, please, post back here and we'll continue to assist you.

    If it is the case, would you kindly take just a moment to reward my efforts at helping you w/ a FIXYA rating for my "solution"? I would be very grateful for your kindness and the show of appreciation.

    Thank you once again for using FixYa! Have a beautiful day.
    BJ @:)

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Posted on Jan 02, 2017

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If I delete and re-install my AOL account will it delete all saved email?


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How can I change my username & p/word back to theark19@aol.com from Wsab19@aol.com I don't know how I've managed to change it.


During the boot up process you will see on the screen press delete to enter set up

Press either delete or f2 during the boot up process to enter BIOS scroll down to set user password you can change or remove your password from there

to change your user name control panel user accounts create an account or change an account

hope this helps

hope this helps

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Having trouble with password i am a new aim user every time i put password in says invalid help


If your password doesn't work
There are several reasons why your password might not work:
  • The password you entered isn't capitalized correctly. AIM passwords are case-sensitive, so if your password is "Password," entering "password" (note the lowercase "p") won't work.
  • (For AOL subscribers only) You've recently changed your AOL password and are trying to use your new password with the AIM service. Even if your AOL screen name is also your AIM screen name, changing the password for one doesn't affect the other.
You can have your password sent to your e-mail address by submitting your screen name at the following Web page: http://www.aol.com/aim/password.adp.

Nov 12, 2009 | AOL Instant Messenger

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How to open my aim messenger.password cant work.


@johnsymester: Why can't we just answer any of the security questions that we setup when we first created the AIM screen name? I don't want to create a new screen name, I want my old one back that I had since high school since all my old friends are stll on it.

Oct 07, 2009 | AOL Instant Messenger

1 Answer

HOW DO YOU DELETE AN AOL EMAIL ACCOUNT?


Hi,
This is directly from my AOL Help Section... good luck since they are a pain in the behind to actually get them to change anything reguarding the account.

We hope you've enjoyed being an AOL member and that we can help you again in the future. For security reasons, AOL accounts cannot be cancelled either online or through e-mail. You can get your AOL account cancelled either through phone, U.S. mail or fax.

To cancel your AOL account over the phone, all you need to do is call AOL® Member Services at 1-888-265-8008. You can speak to our representatives to get your account cancelled. This service is available 24 hours a day, 7 days a week.

You can also request the cancellation of your AOL account through the U.S. mail. Just send your request to:
AOL LLC
PO Box 65100
Sterling, VA 20165-8800

If you prefer sending in your request through fax, please send it to us at 1-703-433-7283.

Notes:

If you choose to write or fax us, please include a brief note stating the nature of your request, the primary billing contact's full name, phone number, address, and handwritten signature.
In addition to that, for account security purposes please provide any one of the following:
The master screen name of the AOL account
The last four digits of the current method of payment (for your security, please include only the last four digits)
The answer to the account security question of the master screen name
Cancellation will take effect within 72 hours of receipt of your request and AOL will send you e-mail confirmation. Please note that AOL LLC reserves the right to charge and collect fees, surcharges or costs incurred before your cancellation takes effect. Thank you for using AOL.


Thanks
proton

Mar 14, 2009 | HP Computers & Internet

1 Answer

Forgot my passord and can't seem to get it work need to re-set my aol password


If you can't remember your AOL® Password, you can easily create a new one by verifying information about your AOL® membership. Only authorized users can change passwords. You can use your AOL® screen name and password on the AIM® service as well. You no longer need a separate password to sign in to AIM®. You can also change the password for your AOL screen name when you are on AIM. If you do so, you'll need to use your new password to sign on to the AOL® service.

How Do I Reset My Password? If you can't sign on to the AOL® software because you don't remember your password, you can reset your password from the sign on screen. This procedure will work only if you are using AOL® Desktop™ for Mac®, AOL® 8.0 Plus and higher, only for those screen names that show up on the sign on screen, or if you connect with a dial-up modem.
To create a new password by using your AOL® software:
1. On the sign on screen, select the screen name whose password you wish to reset, and then click the Forgot Password? link. The software will dial out to connect to the Online Password Reset facility.
2. In the Word in Image: box, type the letters and numbers that are displayed in the image, and then click Next.
3. In the Your Answer: box, type the answer for your Account Security Question (ASQ) or provide other information required to confirm authorization, and then click Next.
4. Type your new password in both the boxes, and then click OK.
5. Click OK to close the confirmation window.

Aug 05, 2008 | Computers & Internet

1 Answer

My name is Barbara G. Scire and recently I had to change my aol billing info. Then when I tried to log on after the change I received a message as follows: Pleas sign on to the Master Screen Name or...


Hi scires3, what you can do is to call AOL since this is a billing information issue, and the AOL website needs to verify more things into your account for security purposes. You need to call AOL and ask them for the Master Screen Name or you can even ask them to change your billing info for you.

Thanks!
I know it will work. Be Positive!
Your good rating will be very much appreciated.

Good luck and thank you!

- claudus_07™
romaragregado@gmail.com
www.romaragregado.tk

Jul 27, 2008 | Computers & Internet

3 Answers

My sons Aspire 5720 laptop


Well there are 2 ways that this may be rectified the easy way and the hard way , for the easy way to work lets just hope your son didnt change all the security

EASY WAY::
When the logon screen appears (where you select which user account you want to use)
HOLD Ctrl + ALT and press DELETE
this whill change the screen and a box will appear where you can type a use name and password
For the username enter Administrator and leave the password balnk, hit enter and hope it works.. If it does go to the control panel and delete the administrator account he creadted or just delete the password or change it.

If that Fails AND YOU HAVE ANOTHER ACCONT IN WHICH TO GAIN SYSTEM AXCESS Use SYSTEM RESTORE in in choose
Start all programs , axcessories , system tools , system restore
For Vista
Click start and in the Start search box type restore
scroll down the box that appers and click system restore, Restore the computer to a time in which you actually remeber the password before he changed it or before he made any changes..


HARD WAY::
If it didnt Prepare for the hard Way... :(
this will depend on which operating system you are using,
This depeds primilary on doftware to do it for you

WINDOWS XP
http://www.petri.co.il/forgot_administrator_password.htm#20
follow the instructions there to use the free software, there are 5 there download and follow the instructions to use them or which ever one u choose

WINDOWS VISTA
http://4sysops.com/archives/three-ways-to-reset-a-windows-vista-admin-password/
there are 3 ways there ,, numbers 2 and 3 will be the ones you will be intrested in,, follow the instructions there to USE IT SAFELY

let me know if you need further help

Jul 14, 2008 | Microsoft Windows XP Professional With...

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I can't delete aol in my common files and can't delete aolload & loadppdata.dil in my program files ..it says i need permission..i have windows vista home basic..


& loadpp data.dil :

write the above file name on search button and find out the file in box and try to delete by pressing key board button .. before doing this please clear everything from temp file in C;\windows

thanks

May 21, 2008 | Computers & Internet

1 Answer

I would like to add my son to my aol account but I do not know how to do it. I put his name on as a screen name but cannot add him to my aol account. I do not know a lot about computers. Icannot use my...


I just saw that you posted this several times and I apologize no one helped you. This is the first time I've seen it. But you happen to get the resident AOL expert. So to add a person to your AOL account here's what you do:

1)Log on under your account
2)At the top toolbar, click on keyword
3)click on go to keyword
4)when the keybox pops up, type screen names and click on go
5)Under the screen name column, click on create new screen name (you might need to enter the answer to your account security question in the box at the right)
6)Once the box pops up for the screen name, enter the one you'd like to use for your son. Just because you choose one doesn't mean that it is available. You might want to have several he wants to choose from. After you've tried a few it will make a few suggestions for you. You DON'T have to use one of these. You can keep trying one of your own as long as you like until you find one that's available. Once you find one that's available that you want to use, it will ask you to select an age category for him. Select which ever age you prefer.
7)DO NOT check the master screen name box
8)Check the box that says I accept these terms
9)Turn on or off the AOL activity report (description on right)
10)Click the continue button
11)Enter his password twice and click next.
12)Select one of the security questions for his account and enter his answer twice. Make sure you type it the same both times.Then click continue.
13) Congratulations! It will show you the info for his account.

Make sure when you type screen names, passwords, answers to security questions and things of that nature, that you remember EXACTLY how they were typed. If a letter is capitalized then it must be capitalized. (not for screen names)
Write everything down. It's easy to forget. Don't mistake a o for an 0. I hope this helped you and told you everything you needed to add him to your account.
If this solved your problem PLEASE rate this as fixed. If you need more help just add a comment and I'll be more than happy to assist you further. Thanks and have a nice day.

Jeff


May 06, 2008 | Computers & Internet

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