Question about Kenmore 24032\24036 Top Load Washer
Kenmore Top loader Model # 22064100 Wont drain
Posted on Jan 18, 2009
Open console, remove brass clips, tilt cabinet (top, sides and front) forward.
Posted on Jun 13, 2008
SOURCE: kenmore oasis top-loader problem
Use the Whirlpool affresh tablets. Use all three the first time in hot water on the longest cycle. Then use one a month in hot water ect. and it will keep your washer smelling better.
Posted on Nov 14, 2008
This model washer uses a motor coupling in the place of a drive belt. It is located between the gearcase (transmission) and the drive motor. This type of configuration is known as "direct-drive". If the washer will fill and drain, but will not agitate or spin, chances are you have a broken motor coupling. If you need to replace the motor coupler, just follow these steps:
1. Unplug washing machine.
2. Remove console. This can be accomplished in one of two ways depending on which type of console you have.
a. If the console has removable end caps, the caps lift off by prying on the top from the back of the washer. The cap will pull off towards you as you are facing the unit from the front of the washer. There will be a screw under each end cap that you will need to remove.
b. If the console does not have removable end caps, you will need to slide a putty knife under the front corner of each side and push in while lifting up. There is a retaining clip under each side that has to be released.
3. Once the console has been released it will lift up and fold back over the back of the washer in its resting position. Use care not to stress the small plastic hinges that hold it on. They can break easily.
4. Under the console will be two large brass colored clips. Take a large flat blade screwdriver and place it in the groove of the clip on the washer top. With the screwdriver firmly in the groove, push away from you towards the back of the washer. This will release the clips.
5. Disconnect the lid switch connector plug. This is the white colored plug on the washer top under the console.
6. Remove the washer casing. Open the lid of the washer. Using one hand, grip under the front rim of the washer opening. Do not grab the wash tub, just the casing. Tilt the washer case from the back first towards you, slide forward slightly, and then lift up. The entire case comes off exposing the wash tub and components.
7. Remove the water pump. This is a small pump located in the front of the washer directly under the wash tub. It has two hoses leading to it. LEAVE THE DRAIN HOSES IN PLACE and remove the two retaining clips. The front of the clip pops off with a gentle pry of a screwdriver, while the back is in a keyed slot. Once released from the pump, turn the clip to remove from the slot. Pull the pump off the motor shaft and push it aside while leaving the hoses attached.
8. Remove the Drive Motor. Remove the electrical connection(s) first using care not to break any of the wires. Loosen the two 1/4" hex bolts that hold the Drive Motor retaining clips in place. Now, place one hand under the motor and lift gently while prying the top retaining clip with a screwdriver. This will release some of the tension on the clip and make it slightly easier to remove. (WARNING: the motor has some weight to it, so be prepared to support it when you release it). Once the top clip is released, the bottom one should come out fairly easy. The clips are similar to the ones that hold the water pump in place. They are inserted into a keyed slot and are slightly longer.
9. Once the Drive Motor has been removed, the Motor Coupling is directly behind it. There are two plastic three-pronged pieces with a rubber bushing connecting the two. One plastic piece is inserted on the Drive Motor shaft, while the other piece is inserted on the transmission shaft. You may have to use a screwdriver to remove the old pieces. Make sure you replace BOTH halves of the coupling even if one side appears good.
10. Insert new coupling by tapping one piece onto the transmission shaft with a hammer. Use a dowel or something solid to tap the center portion of the coupling until the opening of the coupling is flush with the shaft. DO NOT hit the prongs or they will break. Do the same for the Drive Motor. Make sure you place the coupling on the correct side of the motor. If you forget, remember that the electrical connections are on the RIGHT HAND SIDE of the motor and that the coupling goes on the REAR shaft of the motor.
11. Place the rubber bushing over the side of the coupler that is connected to the transmission. Rotate the bushing so one empty hole is facing up and the other two are facing down. Now, rotate the coupler on the motor so the prongs will line up with these holes. It's a little tricky trying to get them to line of sometimes. I usually place the lower retaining clip in its keyed slot so that it is resting on the floor. That way, when you get the motor in place, you can reach down while holding the motor up and snap the lower bracket in. You will still need to support the weight of the motor until you get the top bracket keyed into its slot and snapped back into place.
12. Reinstall electrical connector to the Drive Motor.
13. Reinstall Water pump. You may have to rotate the motor shaft slightly to get the slot on the water pump to line up correctly. Make sure you re-install retaining clips.
14. Re-install washer case. With the lid of the washer open, grasp the case under the front rim and place it on the washer frame. While looking down through the washer lid opening, make sure the front lip of the case is placed UNDER the washer frame and rocked back onto the frame to ensure that the small cleats on the frame fit into the slotted grooves on the washer case base. If you do not get the case seated correctly it will rattle and vibrate while the washer is in operation.
15. Make the back of the washer fits into the washer casing on each side and reinsert the brass clips. Place the clip into the slot on the back of the washer first, and then forcefully push it into the opening on top of the washer. It will snap back into to place.
16. REINSTALL LID SWITCH CONNECTOR. It is easy to forget. If you do not reconnect it, the washer will not work correctly.
17. Reinstall console.
NOTE: The part number for a replacement coupler is 285753A and can be purchased at appliancepartspros.com for about $11 or $12.
If your symptoms differ from what I have described, or if you have further questions, please post back and let me know. I hope this helps you.
FYI: According to your serial number, your washer was manufactured in November 2004.
Posted on Oct 17, 2009
This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump
removes most of the water) machine.
First, see the Sears parts site for your washer:
Enter your model number (110.#######) and you'll see a list of major sub-components with diagrams and parts.
Four possibilities: (Ranging from easiest to messiest)
Newer model Whirlpool / Kenmore washers use a Lid Switch as a safety device. Unless the switch senses that the lid on the
washer is closed, the washer will neither agitate nor spin.
Older models only used the switch during the spin cycle.
Try to bypass the Lid Switch by removing the Console and jumping the two outermost pins on the switch.
This is a Whirlpool PDF on how these washers operate. It has a diagram on jumping the switch as well as a detailed section
on how the transmission works.
It also has a troubleshooting guide.
To bypass the switch, you only have to disconnect the power to the washer, tilt the console back, unplug the switch and using
an short piece of insulated wire, jump the two outermost contacts on the connector coming from the console and plug the
washer back in.
Following is a description of how to gain access to the console and how to remove the cabinet if necessary.
With the jumper in place, try to re-start the washer.
If it works, the Lid Switch is a relatively inexpensive part.
If the washer still doesn't work, check the motor coupler.
Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.
It's used as a fail safe device and consists of three parts.
Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the
transmission input shaft. Between them is a rubber piece with six holes.
The power from the motor is transmitted through the rubber piece to the transmission.
The other shaft on the motor directly drives the pump.
If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or
See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor
If the coupler looks damaged, it's a relatively easy fix.
Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6
inch) pry bar works well.
Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to
put pressure equally around the pieces.
Put the rubber piece on the transmission plastic piece.
Replace the motor mounting plate.
Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they
don't line up right, the coupler could be damaged.
Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.
Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.
If the motor coupler is OK, the problem could be the clutch:
Sears has a replacement clutch band kit.
See the following for how to pull the pump, motor and transmission.
You DON'T HAVE TO PULL THE AGITATORS OR TUB.
Also see the Whirlpool / kenmore service manual for these washers.
Both the Motor coupler (available from most appliance parts stores) and the clutch band kit are relatively inexpensive.
See the Following Whirlpool parts list for alternatives to the Sears part numbers.
If you've tested the Lid Switch and the Motor Coupler is fine, and the clutch bands and springs are OK the problem could
well be the transmission. "Neutral Drain Assembly".
See the Whirlpool / Kenmore Service manual for transmission operations on top load direct drive washers.
WHIRLPOOL TRANSMISSION DESCRIPTION AND SPRINGS
Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into
When ours had a similar problem, we looked at the transmission parts list (available on a number of sites) and on the
Whirlpool site (Whirlpool makes Kenmore) and noticed that the one of the cams in the neutral assembly which is supposed to
have a small spring, didn't on ours when we tore the transmission apart again
Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and
In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator
uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).
You don't have to remove the drum.
Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two
clips on the motor), lift and set the motor aside.
Remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.
Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main agitator shaft), remove the 8
screws carefully the transmission holds 14 - 15Oz of oil, remove the clip holding the main spin gear on and check the plastic
If the cam that should have a spring doesn't, or the others look damaged, or the main spin gear is damaged the washer won't
go into spin mode.
If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.
As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.
Posted on Jun 01, 2010
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Posted on Jan 02, 2017
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