Question about Compaq Keyboard

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Keyboard repair navigational arrow is not working particularly the up and down.

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  • B Joan Rapier
    B Joan Rapier May 11, 2010

    Hello sassynaly

    You can try cleaning your laptop keyboard. Often, the keys become sticky or inoperable over time because of debris and other build ups.

    It would be best to have the user's or owners manual for your laptop handy so that we can be sure that it is OK to remove the keys on your keyboard. If you could, please, provide us w/ the manufacturer (Compaq, yes?), model number *AND* serial number of your laptop, we will find the user or owner's manual for the laptop.

    **A WORD OF CAUTION (1)**

    If you wish to proceed w/out consulting the laptop's documentation on this maintenance task, you do so w/ some risk involved as we have no way of knowing if cleaning your laptop's keyboard is supported or if there are any non-standard or unique ways for doing so w/ your particular model keyboard.

    If the keys in question are working intermittently, this is actually a good sign. I could mean they just need cleaning. That the problem is not necessarily mechanical or electronic in nature. In any event, cleaning is the 1st course of action if you want to try and save some $ on the cost of a replacement keyboard.

    HERE and HERE are a couple of links to directions for properly cleaning a laptop keyboard. You'll need a goodly window of time to do this and a bit of patience in your pockets as cleaning a keyboard is a tedious and time consuming task that requires your undivided and meticulous attention to detail if the outcome is to be successful.

    **A WORD OF CAUTION (2)**

    Before you begin, be sure to remove the A/C power cord *AND* the battery from the laptop computer.

    I recommend you try these instructions on the offending keys **ONLY** at 1st. If it works out OK, then, proceed to very carefully cleaning the remaining keys.

    THIS is a video on general cleaning of your laptop computer. It doesn't include info. on removing the keyboard keys and thoroughly cleaning the keyboard. It is, however, an informative video I thought might be handy for you to have. The presenter forgets one step to take b4 beginning the cleaning. That is to, not only remove A/C power but to **ALSO** remove the laptop battery.

    If cleaning the offending keys or keyboard does not remedy the problem, then the keyboard will need to be replaced.

    If you haven't done so already at that point, please, provide us w/ the manufacturer, model number, and serial number of the computer and we'll see if we can find a source for a replacement keyboard for you. Depending upon the age of the laptop, you may be able to purchase a replacement keyboard from the manufacturer.

    Thank you

    BJ @:)


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  • 202 Answers

My apologies sassynaly

My 1st post was intended to be a "Solution" post rather than a request for information. Please, consider it a Solution post as it does provide steps for addressing your keyboard keys' issues.

Please, hold off on assigning ratings to any of the experts' contributions until you're all set and have no more questions for us. (Once you assign ratings the problem will be automatically closed and we'll no longer be able to assist you.)

Thank you,
BJ @:)

Posted on Apr 13, 2008

  • B Joan Rapier
    B Joan Rapier Apr 17, 2008

    Hello sassynaly

    How did it go? Did the information and links I provided you w/ enable you to clean your keyboard and determine if that was the issue or if the issue was a failed keyboard?

    I DO hope that is the case. :) If it isn't, please, post back here and we'll continue to work w/ you.

    If it is the case, would you kindly take just a moment to reward my efforts at helping you w/ a FIXYA rating for my "solution"? I would be very grateful for your kindness and the show of appreciation.

    Thank you once again for using FixYa! Have a beautiful day.
    BJ @:)


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