Question about Microsoft Xbox 360 Console

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The disc tray wont stay closed

I was playin ny xbox the other day when all of a sudden the disc tray came open! now when u press close it goes in and comes straight back out?

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Inside of the disk drive there are sensors for it to know if it is opened or closed. There is also a controler board with some logic circuits on it that read the sensors.

The best solution is to replace the disk drive. You can try to take it apart and see if there is any dirt stuck inside or something simple.

To have original parts for your unit, only authorised service reps can have them. I don't know if the drive is generic in your unit.

If I am correct, the X-Box is BlueRay. If so, this is not going to be cheap to service!


Jerry G.

Posted on Apr 13, 2008

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1 Answer

Tray won't close


Use the following steps to close the disc tray on an original Xbox 360 console.
Step 1: Remove the disc from the tray Step 2: Make sure the faceplate is on correctly
The faceplate is the plastic piece on the front of your console.
  • Press firmly around the edges of your faceplate to snap it into place (make sure it is flush with the rest of the console). If the faceplate is not on correctly, the disc tray won't close.
  • If you find that the faceplate is the problem, please contact Xbox Support to order a replacement faceplate.
If this does not resolve your issue, please try step 3. Step 3: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray successfully closes, open the tray and insert a disc. Now try opening and closing the tray with a disc in the tray.
Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.
If your disc drive still will not close, please try step 4. Step 4: Move the disc drive tray
  1. Gently move the tray up and down, and then from side to side.
  2. Press the eject button on your Xbox 360 console.If your disc drive still will not close, you need to have your console repaired.
  3. Step 5: Request a repair If the disc tray still won't close properly, your Xbox 360 console needs to be repaired.


Xbox 360 S consoleUse the following steps to close the disc tray on an Xbox 360 S console. Step 1: Remove disc from the trayIf there is a disc in the disc tray, remove the disc. Step 2: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray closes successfully, open the tray and insert a disc. Now, try opening and closing the tray with a disc in the tray.

Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.

stickerdisc.jpg

If the disc tray still will not close, please try step 3. Step 3: Move the disc drive tray
  1. Gently move the tray up and down, and then from side to side.
  2. Press the eject button on your Xbox S 360 console.

If the disc tray still will not close, you need to have your console repaired. Step 4: Request a repairIf the disc tray will not close, you need to have your console repaired.

Dec 16, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox disc tray closes then pops back open, how


what you do is keep tapping A for a min or so... if that doesnt work the unplug your xbox and leave it for a while :)

Mar 21, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox disc tray will not close


The tray component gears were probably stripped and the tray is now shifted vertically to high or low. Because when the tray moves back and forth the inside eye set up moves into the disc to hold it. Solution Have X-Box fix you problem for around $80 or less. Call 1-800-4MY-XBOX. They will send you a postage paid box. Also check to make sure nothing lose was in the xbox and also try to slam the door hard over and over as it try to slid in itself.

May 28, 2009 | Microsoft Xbox Console

1 Answer

Xbox 360 disk tray wont stay shut


My 360 is/was having a similar problem...my 360 would say "reading disc" then "open tray". Well since my system is only about 8 months old...I opted to send it in for repair. Its under warranty. My system is in route to be fixed as we speak. I would advise you to get yours registered too.

May 28, 2009 | Microsoft Xbox 360 Console

1 Answer

Disc tray won't close


Whenever you need help with your Xbox or Xbox 360 accessories, allways check out Xbox Customer Support

The answer to your question is quite long, so here's a link.

Xbox 360 disc tray help

Hope this helps

May 20, 2009 | Microsoft Xbox 360 Console

1 Answer

Disc Tray wont stay shut


A lot of people have this problem. Before you post, look around.

Anyway, I was able to call xbox 360 customer support. We did the troubleshooting but it still would not work, so they took my xbox 360 in for repairs. I would not try to fix it on your own because it might negate the warranty.

Xbox Support: 1-800-4MY-XBOX

Jun 22, 2008 | Microsoft Xbox 360 Console

2 Answers

My xbox wont stay shut


push it in until it closes .i know it sounds crazy but it worked for my ps2. i dont know about xbox though.

Nov 13, 2007 | Microsoft Xbox 360 Console

2 Answers

Disc tray won't close!


i know this sounds carzy but mine just did that and i pushed it in hard but not too hard and then tried opened it and when i hit the close button it worked

Oct 27, 2007 | Microsoft Xbox 360 Console

3 Answers

Xbox does not read discs.


Getting to the dashboard screen is a good thing but still cannot rule out a bad circuit board or power supply. All the symptoms point to a bad DVD drive but the opening/closing by itself do indicate a problem with the microprocessor. Can you turn the power on and off with the small button?? If not, would definitely suspect bad board.

Aug 16, 2006 | Microsoft Xbox Console

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