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on mp4 players like that (i assume its an mp4 player) they usually have hidden files on them to make everything run smoothly. Try searching up your type of mp4 player. you can get the style by connecting your mp4 player to your computer then bygoing on My Computer, then right clicking on your mp4 player disk, select properties, go over to the hardware tab, then select your mp4 disk again and click properties agian you should get all the information you need.
to check if you have any hidden folders, open your mp4 disk from my computer, then go to tools (located on top of the page) go down to folder option, and clear the box where it says hide hidden files.
I have had 3 try this turn off your mp4 player and recharge it for 6 or maor hours so it fully charged.
Then with it switched off get at good hair dryer and heat for one minute untill its very hot but dont melt it. then switch it on have your computor ready to back up your MP4 player and also remove MEMORY HACK search the net its simple to do and takes the stress for the small cpu witch is why it froze DO NOT SWITCH OFF the player use only centre button to do this and it will come on again.
hope this helps