My problem is very simple, when i press "SCAN" on my multifunctional, it doesn't do anything. it simply wont work. i tried to reinstall the software, change USB ports, disconnect printer power supply for 30 secs. none of them worked for me.
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Re: dell photo 924 - scanner does not work
Hi, select the scan problems in the below mentioned guide , it would take you to the solution, if its a software fault.There is nothing much we can do if the scanner bed is faulty except for getting the printer replaced if under warranty http://tinyurl.com/5nua8k
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There is no A10 printer , the AIO stands for All-In-One. So i'll assume you have the 924 model.
First make sure the printer itself is functional: shut it down, disconnect it from the pc, start it and use it to scan and copy a file - just press the Start button. If it doesn't work then the printer is effectively dead - the damage is in the procesor and to replace iot would cost more than a new printer. If it works then there is something wrong in the setting from the pc. In that case the first thing you should check in Start ? Control Panel ? Printers and Other Hardware ? Printers and Faxes
? Double-click Dell Photo AIO Printer 924, and then click Printer ; in there make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click Pause Printing to clear it. If it's not then the driver and the associated utility have been corrupted: uninstall it from Add/Remove Programs, reboot , manually wipe all the remaining Dell folders reboot one more time and reinstall them.
Follow these steps : 1.1 Open the software program that came from your scanner.
2.2 Lift the lid of your scanner, place photo on scanner bed and close the lid.
3.3 Press the "Scan" button on the scanner or in your scanner software program.
4.4 Preview the scanned photo on your computer screen and check that the borders are straight and even. Rescan the photo if you make changes.
5.5 Load photo paper into your photo printer.
6.6 Press "Print" on your computer screen where your scanned picture is showing. If "Print" is not an option, save your photo to a specific folder and open it. When it's open you should have the option to "Print.
Open Dell All-in-one center, keep the picture on the Scanner bed and click on scan and choose a location to save the picture once the scan is completed and the preview is visible. Alternatively, a simpler way to do this is to Open MSPaint, click on File and click on Import from Camera or Scanner. Choose the kind of picture you want to scan and confirm scan. Try experimenting with options to experience scanning effects and image quality.