Hello buivan, i wish i can make it bigger. but the file is too large to fit in. However, you can do the ff: if drawer bezel won't open by the eject button, do it manually. Turn over the console. you will see a slot underneath the front panel. use a small screwdriver and rapidly move the screwdriver toward the rear of the console.This will press in the built-in eject pin and cause the DVD drawer to open. Gently unclip the DVD drawer bezel from the front and lift it off. Remove 6 screws to open the console if you want to repair the DVD ROM made by Toshiba.
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That happens when you close the drawer instead of pressing the close button you can skip gears and it would have to be taken apart and re-calibrated. Sometimes it is just a glitch that you can over-ride using a straight pin into a small hole on the front (assuming this uses a drawer).
Go to the "Bose" menu screen viewing on your TV (make sure no dvd is in the player) Go to your Video controls and check your output, chances are, if your using the component output your player is set to "S-Video". Should fix the problem. Hope this helps. If it's still not viewing correctly, post a comment and I will help you some more
Since you purchased a Bose system, I can only assume that you know nothing about electronics. Therefore, I would suggest you take it to a repairman rather than try to open it.
Or, you could just buy something that isn't Bose for 1/10th the price and get twice the quality.
If you must be adventurous, you can open the unit and try to figure out what is jammed up and manually remove the DVD. Again, if you know nothing about electronics, this could get you very hurt or killed.
Replace the drivebay of the Bose AV3-2-1
If the drive sticks, or does not open, or If you receive an error of NO DISK, or any indicator that the disk is not properly recognized clean the lens and if still doesn?t work then the DVD drive is bad.
You can actually use one for a desktop PC with a few part swappings.
Check that the drive is a Toshiba SD-M1612 it is printed at the bottom of the drive bay.
To use this SD-M1612 as a replacement you will simply have to swap three external parts.
Remove the 3 parts from the bad Bose drive bay:
Remove the 4 bottom bolts, lift cover, if the DVD bay door is locked then insert a paperclip into small hole in the front. Slide DVD tray out and remove the PC style DVD ROM tray facing. 2 clips hold it on pry them out and slide the facing up and off.
Now remove the face of the drive bay. It has several clips.
Save these three components (top cover, face, and tray facing) to add to the new Toshiba SD-M1612 DVD bay. Remove the old and installation is the reversed procedure above. also remove the small clear LED bezel from the new drive before adding the face.
It works fantastic.