Question about HP Photosmart 2710 All-In-One InkJet Printer

1 Answer

Hp 2700 series all in one printer scanning issues

I'm having trouble trying to scan with my hp 2700 series in windows vista. All the functions such as printing and faxing work fine, but scanning does not. I have tried scanning in paint and windows live photo gallery, when i click import in the latter nothing happens, and when i click import in paint it says "error in connection" or something along those lines. I am not sure what the problem is, as the printer and fax works fine.

Posted by on

  • mjavaherian Dec 07, 2008

    I'm having trouble faxing a pdf file from my computer using my HP Photosmart 2700 all-in-one which is being utilized on wireless mode

  • Anonymous Jan 14, 2009

    I have the same problem with the HP 7400 all in one. I have done all suggested but nothing worked!

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 12 Answers

Hi .
Let me first explain that the scanning softwareis seperately loaded into the computer which is called as Digital Imaging. Try the step below:
1. try scanning from scanners and cameras - 2 errors might pop up if it does not scan - an error occurred communiating with the scanning device / no HP device detected.
2. start - programs - locate for a software loaded called HP Solution Centre / HP Director.Open the software if loaed and try to scan from there. If its not loaded then insert th installation cd and click on Install more software - full.
3. In HP solution Centre / Director click setting - scan settings - scan to ..... setup - see that both the columns of front panel and available destination list should be having some icons into it (you can add and delete from any column as desired - but none should be empty)
Click the link below to ssist you with relevant troubleshooting -

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=40990&lc=en&cc=us&dlc=en&product=420428&lang=en

If none of the above work then try uninstalling and re-installing the printer software all over again

Posted on Apr 13, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have HP7410. When I loaded to my laptop after desktop died, I keep getting HP Imaging device not found when I try to go into it to scan photo. Printer works. Laptop OS is VIsta


To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:
  1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , and then click Windows Photo Gallery .
  2. Click File , and then click Import From Camera or Scanner .
  3. Click Import , and then click Scan .

To scan a document using Paint in Windows Vista, follow these steps:
  1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , click Accessories , and then click Paint .
  2. Click File , and then click Import From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. The following scan options and file types are available when you scan with WIA drivers:
c02222409.gif If you experience an error during scanning, try these general scan troubleshooting steps (c02114802) (in English). Workaround Perform the following steps if you are unable to scan directly from HP Solution Center in Windows Vista.
  1. Click the Windows icon (c01319360.gif ), and then click Computer .
  2. Double-click Local Disc (C:) .
  3. Double-click Program Files .
  4. Double-click HP .
  5. Double-click Digital Imaging .
  6. Double-click Bin .
  7. Locate and double-click one of the following files. You will only have one to choose from.
    • Hpiscnapp.exe
    • Hpqscnvw.exe
    This will launch the HP Scan application.
  8. Select New Scan , and then change any desired settings to the scan.
  9. Click Accept to save the scan to the desired location.

Dec 27, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Does anyone know if Windows 7 fixes the problem that Vista users have with HP Officejet 6110 scan function? ie: not respondind to buttons on 6110 when trying to scan.


yes it will fix the issue :
Need to download the driver for Windows 7 from the hp's website.
Click on the below given link it will help you download the software :

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=79477&lc=en&cc=us&dlc=en&lang=en&cc=us

Select your OS;
Select the Full feature Driver;
Click on Download ;
Save to your desktop;
and then run the software;
Then while installation select the "Recommended" option and install it;
Try to scan from "HP Solution Center".. "home"
Also try to print

Also try to scan from the scan button on the printer
This should resolve your Issue

Oct 23, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Scanner says sorry an unknown error occured The scanner seems to reconize it is connected to the computer, but it will not complete the scan


You don´t give enough information in order to allow us to help you (How are you trying to scan? What exactly happens? What OS is installed in your computer? Which software/driver did you install? Does your printer otherwise works?)

Start by reading these HP FAQs to see if you can solve the problem (2 are meant for Vista systems and one for XP). Post again if you still can't scan.

Sep 02, 2009 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

Scanning


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&product=90792

Issue When the scan button is pressed on the product, nothing happens. The scan button does not work correctly. Workaround Choose one of the following options to scan without using the scan button. Option one: Scan using Windows Fax and Scan
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Windows Fax and Scan . NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
  2. Click New scan .
  3. Click File , and then click Scan .
Option two: Scan using Paint
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Accessories .
  2. Click Paint .
  3. Click File , and then click From Scanner or Camera .
  4. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the product.

Oct 04, 2008 | HP Officejet 4110 All-In-One InkJet...

2 Answers

HP PRINTER PHOTOSMART C4180 on WINDOWS VISTA


Although the original poster mentioned networking he/sredm.gifhe also seemed to be asking about HP all-in-one issues in general and Vista compatibility. Networking, scanning, copying and printing can have seperate and integrated issues to varying degrees. This may not just be a scanner networking general query.

In my case I downloaded and installed the additional bundled software per HP's advice while trying to get the scanner to scan at the dpi level advertized for the unit. Neither Vista or HP had drivers that worked unless I installed the package. Low resolution scanning worked fine as well as the copying and printinting features. I rarely need such high scanning options but it should have worked as advertized since it was sold by an HP distributor as Vista compatible.

The downloaded AIO did allow higher resolution when scanning but caused other NON-NETWORKING issues. My computer is not networked. There is also the issue of the scan button on the printer not working with Vista. It does work with pre-Vista. Again not a network issue but a driver issue with Vista.

Taken from the MHTML file from the unit software found after the purchase......

HP Printers - The Scan Button on the Printer Does Not Work Correctly When the Printer is Connected to a Windows Vista Computer

Issue
When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly.

Solution
Scan documents using Windows Fax and Scanning or Paint.

Cause
The drivers in the Windows Vista operating system do not support button press functionality on the printer. END EXERPT.

Button functionality. DPI resolution. There are driver issues with some of the HP units and Vista. Not just networking issues.

In my opinion these issues should have been fully disclosed prior to purchase or functional Vista drivers should be an option. Therefore I offer the warning that Vista may have issues with this and other software and hardware.

I only speak of non-networking issues but either way a unit should work as advertized or sold. My comments are based on my personal experience with one unit in this particular situation. After all Vista is fairly new to most of us.

Sep 18, 2008 | HP Deskjet F4180 All-in-One InkJet Printer

2 Answers

Error response on hp psc 2355 AllinOne printer,scanner, copier


Issue The product displays an 0x ... error code when printing (for example Error: 0xf0af8004 ). These error codes indicate that the product has an internal condition. Solution Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
If these steps did not resolve the issue, please let me know.


Thank you so much. I Remain


adonscott
HP TECH

Jun 18, 2008 | HP PSC 2355 All-In-One InkJet Printer

4 Answers

HP PSC 1510 Vista issues


what happens whenever you are trying to scan.... any error message or any error number?

try scanning from the printer to the computer using the scan to option on the front panel of the printer.

try scanning from hp solution center installed in your computer.

try scanning from mspaint. to do so, open paint and click on "file-->from scanners and camera".

how did you installed the driver. have you got the correct cd to install the printer in windows vista???

if not that may be the problem. the printer can print and copy well as you are having the drivers which will work in win vista. but for the scanning functionality you need to get the cd to install the printer in windows vista. you can download it online.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47767-1&lc=en&cc=us&dlc=en&product=428800&os=2093&lang=en

the above link will help yu to download the win vista software and drivers for this particular printer.

Thanks and regards
Agnel

Mar 10, 2008 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

HP Officejet & Vista compatability


Hi,

Have you tried to use HP SOlution Center when scanning and save the scanned document to .pdf? try this solution.

Note: HP Director and HP Solution Center has more likely the same settings

CLICK HERE TO VIEW: DOCUMENT

Thank you so much.

adonscott

Feb 20, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

Not finding what you are looking for?
HP Photosmart 2710 All-In-One InkJet Printer Logo

917 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96683 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...