Question about HP Photosmart 2710 All-In-One InkJet Printer
I'm having trouble trying to scan with my hp 2700 series in windows vista. All the functions such as printing and faxing work fine, but scanning does not. I have tried scanning in paint and windows live photo gallery, when i click import in the latter nothing happens, and when i click import in paint it says "error in connection" or something along those lines. I am not sure what the problem is, as the printer and fax works fine.
Let me first explain that the scanning softwareis seperately loaded into the computer which is called as Digital Imaging. Try the step below:
1. try scanning from scanners and cameras - 2 errors might pop up if it does not scan - an error occurred communiating with the scanning device / no HP device detected.
2. start - programs - locate for a software loaded called HP Solution Centre / HP Director.Open the software if loaed and try to scan from there. If its not loaded then insert th installation cd and click on Install more software - full.
3. In HP solution Centre / Director click setting - scan settings - scan to ..... setup - see that both the columns of front panel and available destination list should be having some icons into it (you can add and delete from any column as desired - but none should be empty)
Click the link below to ssist you with relevant troubleshooting -
If none of the above work then try uninstalling and re-installing the printer software all over again
Posted on Apr 13, 2008
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