I'm having trouble trying to scan with my hp 2700 series in windows vista. All the functions such as printing and faxing work fine, but scanning does not. I have tried scanning in paint and windows live photo gallery, when i click import in the latter nothing happens, and when i click import in paint it says "error in connection" or something along those lines. I am not sure what the problem is, as the printer and fax works fine.
Hi .
Let me first explain that the scanning softwareis seperately loaded into the computer which is called as Digital Imaging. Try the step below:
1. try scanning from scanners and cameras - 2 errors might pop up if it does not scan - an error occurred communiating with the scanning device / no HP device detected.
2. start - programs - locate for a software loaded called HP Solution Centre / HP Director.Open the software if loaed and try to scan from there. If its not loaded then insert th installation cd and click on Install more software - full.
3. In HP solution Centre / Director click setting - scan settings - scan to ..... setup - see that both the columns of front panel and available destination list should be having some icons into it (you can add and delete from any column as desired - but none should be empty)
Click the link below to ssist you with relevant troubleshooting -
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=40990&lc=en&cc=us&dlc=en&product=420428&lang=en
If none of the above work then try uninstalling and re-installing the printer software all over again
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