Question about Kyocera Switchback KX21 Cellular Phone

1 Answer

Switchback doesn't charge

I started having problems with the charging of the phone when I would plug the charger into the phone I would wiggle the cord and have to hold it in place not letting it move or it would loose the connection to the phone then it just didn't work at all so I got a new charger but the phone still didn't charge. When I looked into the place the charger plugs into the phone it looks as if one of the little copper pieces may be missing but I'm not sure. I tried to call virgin mobile but they were no help at all. I can't return the phone and would like to be able to use it again. Do you know what I can do? Maybe a place that I can take it to get it fixed? Please if you have any suggestions I will gladly accept them Thank you very much

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  • Anonymous Apr 18, 2008

    I just recently had the same issue. All night long it would make the charging noise then the uncharge noise. I never realized that the phone was not charging. I had to put tape on the cord to hold it in place so that it could charge. I took the phone to the Metro store and they had no clue. So I bought a new charger. It worked fine in the store but as soon as I got it home and plugged it in for a while it still wouldn't fully charge. I have had this phone for over a year and have had no problems with it at all. Is there some sort of recall on this type of phone.

  • mekmek Apr 30, 2008

    can't get my phone to charge

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  • 36 Answers

I suggest you buy a new battery, if that dosent work, send it back to Virgin Mobile for repair

Posted on Apr 24, 2008

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