Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune problem is the same it says contact support and their is a number 5 on the screen what do i do help

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Call Zune support (but only if it is a free call)
http://www.zune.net/en-US/support/setupmanuals.htm

If they say there are going to charge, then try this:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on May 26, 2008

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Have a zune 120g thqt displays a 5 and zune player with a X in the screen. And it says to contact support. It wont cut off or reset it wont do anything at all.


hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"
if this doesnt work you have some serious issue.Source(s):

Sep 08, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

I have the first generation zune 30gb and the lcd screen broke so i bought a new lcd screen online and replaced it myself. after a couple months now my zune is making noises and will turn on but will not...


Hi if you are getting the error 5 contact support message your HD is going bad. You can try re loading the firmware but if that does not work then the HD will need to be replaced.




If you need more help, parts or repair services you can go to my repair service web page at firehouse7777.weebly.com and find info to contact me if needed. thanks

Dec 05, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

I think my zune is fried. every time i turn it on it makes a clicking noise and on the screen its says 5 & contact support. tell me wht you think it is.


Most zune 120s and 80 gigs with code 5 or 3 need major repair due to hard drive failed I see alot of them for sale.hard drives are not very cheap. seems to me that ms bought cheap drives.so send it in for repair or sell it.

Sep 13, 2010 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

CONTACT SUPPORT*5 .Does it refer to faulty HARD drive or software imcompTIBILITY OR COMMUNICATION PROBLEM


I think Microsoft is playing a "money" trick (which I will explain in a few minutes) on all Zune owners. I have a Zune 120gb unit and it say "contact support" with a number "5" on the screen. This screen popped up after the Zune software claimed I needed to update the software for the Zune unit to be able to play. So I did. Shortly after, the message "contact support" popped up and rendered the Zune useless. My wife contacted Zune support and spent a better part of an hour speaking with a customer service agent, his supervisor and a manager with the end result being that I would have to pay ($169.00 -US Dollars after paying $250 for the unit) to get it serviced.
I find it suspicious that after the software update, the Zune went kaput. Now I have a $250 paperweight. I should mail it back to Microsoft and write them a note asking them to take a look at the Domino Pizza commercial where the man (I imagine he's a manager) sees the picture of the pizza toppings sticking to the roof of the box and saying this is unacceptable. This will be the first and last time I will be purchasing anything from Microsoft. Lesson learned.
I've read quite a few posts where other Zune owners are experiencing the same thing. Weird and coincidental at the same time. Didn't Microsoft get sued a few years ago for trying to monopolize the computer industry? Hmm. I get the feeling you cannot trust this company.

Jun 16, 2010 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune freezes and says contact support


in order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.

for more info on how to restore the zune go to zune.net/support and press technical issues and a list with how to fix any problems will appear

Jan 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune 30gb


November 23. By now you've called support and found out y'all is up the creek.

Nov 23, 2008 | Microsoft Zune JS8-00001 Digital Media...

8 Answers

Frozen zune 80gig 2nd gen, error 5


One last ditch effort: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

And, yeah, as far as the international replacement - that is how all the manufacturers are - they are not willing to pay the cost to keep their customers. Also, they have no process in place for fulfilling such a request, even if they have offices in both countries (which most of them do). Sad, really.

Jun 02, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

FROZEN ZUNE 80gig


Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

May 30, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Zune


try{MS_AddEvent(window, 'load', function() {try{CreateAC({id:'query', lcid:'1033', initialValue:'', acURL:'http://autocomplete.support.microsoft.com', statsObj:StatsDotNet, startChar:'4'});}catch(e){}});}catch(e){}

var curspid = ''; InitSrch(); InitAC(); Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

Apr 05, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

4 Answers

Zune 30GB black


if it says "contact support" restoring it will not work anymore. listen to the zune's hard drive. if it spins but makes a repeittive noise, the HDD is broken. if it doesn't spin at all either the hard drive of the motherboard may be broken. on the 80gb zune it's usually the logic board or the hard drive cable that causes this. there is a zune repair tutorial online gives you an idea on how to do the replacement yourself. parts are on ebay.

Dec 17, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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