Question about PC Laptops

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Not working I am not sure what the problem is, but its when i turn the laptop on it doesnt work. the only thing that works is the power light it goes on and then thats it, the light stays on, but the monitor and laptop do not do anything. the monitor stays plain black and thats it. i tried taking out the battery, and putting it back in, but it didnt do anything. It hasn't been a yr. since I had this laptop and one day I'm just doing my school work and the thing just stops working. I shut it off and when I turn it back on the light comes on but I get a blank screen. I hear the fan and everything but the mouse and keys doesn't work. I took it to Best Buy and they said there's nothing they can to because I don't have the serial number which rubbed off. I had a Dell before for 2 yrs and never did they put the serial # in ink that can be rubbed off! I have received no help from Best Buy or Gateway. They both refuse to help me because I don't have the serial number but yet I'm covered under the man. warranty and I have the original receipt. Can someone please assist me. Thanx

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  • Alex422 Nov 19, 2008

    My laptop had been working the night before last. I did not have the power cord plugged in and it had died overnight. So when I plugged the cord in to turn it on, the lights came on but the monitor just stayed black. To me, it seemed like it thought that it was still closed. I have shut it and reopened it several times and still nothing. I have also taken the battery out and put it back in and that didn't do anything either. Today, the laptop is dead so before I work I plan on putting the cord in and leaving it off so it can get a full charge for when I get back.



    Somebody please help.

  • Micah Gregorio
    Micah Gregorio May 11, 2010

    Do you have the original box? The serial number is also on that.

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2 Answers

I actually figured it out. My mom has the same exact laptop as me and my bf took my hard drive out and put in hers and put her hard drive in mines to determine whether or not it's the laptop or the hard drive and it was indeed the hardrive. My mom's hard drive started up fine on my laptop. No, I didn't keep the original box I didn't think a serial # would rub off! Unfortunatly, most of my info. couldn't be restored. I had to buy a new hard drive and load everything all over again.

Posted on Apr 15, 2008

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The problem could be one of the following:

1. your battery is dead or is not recharging.
did you try turning it on while the A/C adapter is plug to the wall and the laptop? some laptops will work with just an A/C adapter even if the battery is low. If it works with the A/C adapter then you need a new battery.
2. your monitor may not be working
try hooking up a regular monitor to the video port of the laptop.
If this works then the monitor needs to be repaired.
3. there is something wrong with the motherboard
We need more information to narrow your problem down.

Do you have a floppy drive? What operating System does your laptop have Windows Xp , Vista, or another?

Posted on Apr 13, 2008

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