Question about MSI Wireless-G RG54G3 Router

1 Answer

Unplugged per cable company instructions & not won't connect

Today Charter cable went down. They had me bypass the router to see if I could get to the internet. Well, now that cable is back up, I re-connect my router and can't connect to the internet although I can with my PC. I have a ethernet cable going from the modem to my router and one from my router to my PC. Is that right? Is there a specific order to turn things on?

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert that has over 500 points.

  • Expert
  • 221 Answers

The configuration of your cables is correct, as long as your modem is connected to the 'internet' port on your router. You must unplug the power cord from the back of your modem and plug it back in so that the modem recognizes the router. After doing this you should be able to get to the internet.

The modem has a security feature that only recognizes one physical address. When you were plugged directly into your pc, it had the pc's physical address saved in its memory. When you reconnected to the router, the modem blocked the router's access to the internet because the physical address of the router did not match the physical address that was saved in memory.

Posted on Apr 13, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Network cable unplugged

Make sure that the cable is not plugged into the uplink on the router. That it is plugged in to a numbered port.

Mar 13, 2014 | TP-Link Technologies TP-Link TL-WR841N...

1 Answer

Linksys WRRT300n v1.1 will not connect to any wireless device

Some times this is do to the way charters network is provisioned. The reason I know this is I always used my own routers to avoid rental fee. All of the sudden none of my four routers will work with charter. They try to delicately say it's a problem with my routers, I know they are working fine. Long and short you may not be able to use your router with charter because of the way they are provisioning similar to the way a modem is provisioned. They won't tell you this because they are probably not legally allowed to do it. Try to call a tech @ charter and casually ask what routers work well with their network or ask them to recomend a router that will work well, or you can continue to fight with the one you with possibly no avial. Hope this helps.

Sep 06, 2012 | Linksys Computers & Internet

2 Answers

I have an at&t 2wire 2701hg-b but i dont have at&t internet i have charter and i am not able to figure out how to get my internet to work with this router please help

att 2 wire is a Adsl Modem (Requires a telephone line jack to get the signals) but charter communication is a cable internet service (not DSL) , Requires a TV cable service for internet .
These two jacks differs and there working differs ..
Means : Att works with the username and password type of authentication but charter requires the MAC address of modem for authentication .
Therefore for a cable internet 2wire 2701hg-b modem cant be used . But yes in case charters has username and password authentication and works with the telephone jack in house then its possible to use the same modem.

Aug 19, 2011 | 2wire (2701HG-B) Wireless Router

1 Answer

My router is not conact to network

The first thing I would suggest doing (to ensure you have a good connection) is to bypass the router, and connect directlyto your internet connection (whether it's a DSL through your phone company, ora cable connection through your cable company, you should have an incoming cat5 (Ethernet port) connection which looks like a phone jack, but slightlylarger.tgvern_8.jpg Remove the incoming jack on your router, and plug that onedirectly into your PC's Ethernet port . That should work OK as long as you have an active connection. If not, contact your provider and inform themof the problem. Assuming that works OK, then remove it from your PC, plug itback into the router, and while you'reback there make sure any other connections are also snug (they should "click" into place). A loose wire here will cause the "networkcable unplugged" message since the connection will be incomplete. I would also suggest to "soft boot" your router and cable modem(or dsl modem, as the case may be). Simply remove the power wire to the router and modem, and leave themunplugged for a minute or two. Reconnectthem both, and reboot your PC while you're at it. This will often solve many minor problems. If you are still having trouble, or if it works for a while,then starts to misbehave again, you may have a failed or failing router. Luckily these are pretty inexpensive, andfairly easy to set up depending on your security settings, etc. You can always post a new question if youhave specific questions regarding setting up a router, etc. I recommend using DLink or Linksys routers for most customers, but your cable/DSL provider may recommend a specific model for their customers. Good Luck!

Jul 25, 2011 | D-Link DIR-615 Wireless Router

1 Answer

We lost power for a few hours .The cable company ( charter ) had to reboot the modem to reestablish the internet connection. Since then I cannot get the Cisco router to work.. I've done all the plug,...

1. if the power went out and then back on it is possibly due to a "power surge" and it possibly damaged the power supply to the Cisco router and or to the router itself.
2. check the routers power supply and replacement is needed if the router was not plugged into a surge protected socket.

Jul 15, 2011 | Computers & Internet

1 Answer

I have charter internet with a modem and i have a westell 327w wireless router/modem. How can i connect the two modems to work wirelessly?

I think the Westell Router/modem that you have must be the modem for the DSL connection.
Charter is a cable internet service provider.
You can not use 2 modems connected to each other.
You have a charter modem , you can purchase a wireless router only.
That will work.
Click Here for more info about routers

Oct 27, 2009 | Westell Wirespeed VersaLink...

1 Answer

Can't get it configured

Try to reset the router using a paper clip, then try to re-log in to the router with the IP address, If you are still unable to log in , try log as admin as the username and password as admin or admin on the username and password is password.

May 26, 2009 | Buffalo Technology AirStation G54...

1 Answer

X-Router Pro (MIH-130) difficulties

If from going to Bellsouth to Charter you went from DSL to Cable, you may need to change the MTU on the router to match what is set on your modem (it's often different for DSL than for other networks)

Aug 12, 2008 | Macsense XRouter Pro MIH-130

Not finding what you are looking for?
MSI Wireless-G RG54G3 Router Logo

828 people viewed this question

Ask a Question

Usually answered in minutes!

Top MSI Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Mark Taylor
Mark Taylor

Level 3 Expert

728 Answers


Level 3 Expert

756 Answers

Are you a MSI Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides