I read about your problem with your Singer CE200 on the Fix Ya internet web site.
I am having a very similar problem.
This problem only occurs when I use our computer with Windows Vista operating system. My husband's computer has Windows XP and this problem does not occur.
We you using a computer with Windows Vista when this problem occured.
I would suggest contacting the Janome headquarters in your home country and ask to speak to their education officer for specific ideas on this question.
This Vista thing seems to be developing as an issue for many software developers in the wider community and as far as I know Microsoft has delayed the end of support for XP because Vista is still considered "flaky".
As a Janome dealer we have not been given specific information about the troubles, though it is emerging that some things are not entirely well.
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It depends on your software version. The list of supported formats could be found in the manual, on Futura support site or checked right through the sofware menu (File->Open, File->Save as)
Go to www.futura-support.com , click on Service Updates in the left hand column, and then click on: Click here to read detailed installation instructions. Print it out and follow the procedures. You also need to download the patch at the top of the screen.
If you use the standard FUTURA software. you will have to buy an add-on for the Software.
Singer offers an add-on called Hyperfont which allows to digitize any true type font on the computer.
The software is available in stores and online, but be sure to get the right version for your software. There are versions for the Futura CE150, CE 250 etc, and there are other versions for the CE100 and CE200, so be careful.
You should also keep in mind that although you can digitize any true type font with this software, not every font is suitable for embroidering and will stitch out nicely.
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