Question about Canon PIXMA MP170 All-In-One InkJet Printer

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"Paper Jammed" Hello! A week ago I tried printing on photo paper with my printer and the rollers didn't grab onto the paper (since it was slippery) and thus began printing without any paper being in the printer! I stopped the printing process and now my printer thinks there is paper jammed, even though I am certain that there is none. What should I do? Also, it doesn't seem to want to let me scan or do anything else... very odd...

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Yes I have the same problem :-( I have lots of work to do!!

Posted on Apr 16, 2008

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Posted on Jan 02, 2017

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Hello, I have a HP PSC 2335 all-in-one printer and it won't let me print on photo paper. Is there a certain setting that I need to change for it to let me? Every time I try and print it says there is a...


No setting would do that - the error is generated because the photo paper is more slippery than what the rollers can handle so they skid and the difference in their rotation triggers the jam warning message.
Just use a different brand of paper, less glossy.

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Try cleaning the paper pickup rollers with a cloth rag dampened with alcohol. The rollers get slippery with paper dust and they don't pick up the paper.

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Your glossy paper is too smooth for the rubber rollers to grab it.
You need to wet the rubber rollers. Ever licked your finger in order to turn a page in a book? Same concept solution here.

Remove the paper tray. Take a look inside the space created where the tray was, and locate the rubber rollers. Lick your fingers, and use them to moisten the rubber rollers.

Reset printer and print again. Or try "un-smooth" the paper where the rollers grab it.

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Photo Paper keeps jamming


It's the top rollers, the paper is too slick to get through them. I'm using HP photo paper, in an HP printer. It needs to do a 180, but gets jammed right where it prints, so the paper never makes it to the ink. It's an engineering problem by HP. I suggest putting a rough surface on the top edge of the photo paper, something removable but rough enough for the printer to pull the photo paper through.

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I have an R2400 and it is very finicky about grabbing the paper. I have to hand feed sheets of thick matte paper one at a time with just the right amount of pressure and even then sometimes it takes two tries. Make sure you keep the rollers very clean.

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Hello Michelle,

You have to go into your print settings of the application in use and select "Paper Type/Quality", then from the drop down menu you will see "Source" as an option, from there select "PHOTO TRAY".

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turn the unit off remove the paper and try to pull the paper fed arm downwards and try turning the rollers counter clockwise also.
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Check the adjustments for the paper your using. Open the printer and look on the rollers you'll probably find paper or an obstruction clear it and also clean then rubber moving parts with isopropyl alcohol to give them their grip back.

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This happened to me one time after I pulled out a jammed paper the wrong way. I pulled it from the paper tray. Heard the sounds, it tried to grab the paper, but couldn't. It happened a long time ago, so I'm fuzzy on which part I tinkered with...but I recall that because I pulled the paper (backwards) from the tray, it flipped a lever/feeder/roller/thing and that 's why it wasn't grabbing the paper. If you look in the paper tray as the rollers go down to grab the paper, you'll see what's not working......sorry, lame solution.

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