Question about HP Pavilion 8860 (P2941A) PC Desktop

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HELP II I still need help for the internet. It went off and wont work. We got a new modem and it still won't work. My dad hooked it up correctly and he said it was hooked up correctly. The Windsteam Co. made the modem and my mom said the company did it wrong, not the computer. A few days ago it was said there was an outage in my town. What's the problem, the modem, the wiring, ot the computer? (we had the computer possibly since 2001) Please help.

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  • Cory5468
    Cory5468 Apr 14, 2008

    Anwsers to Nitrotrike's questions:



    1. DSL

    2. Neither. We used an ethernet cable.

  • Cory5468
    Cory5468 Apr 14, 2008

    To mangoeater2:



    It could be the anwser because the computer was recovered lately.

  • brian c
    brian c May 11, 2010

    Two questions:

    1. Is this cable or DSL?

    2. How are you connecting the PC to the modem, with a LAN wire, or a USB connection?

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I suspect that when you connected the Hardware (the Modem) you did not install the drivers and/or did not re-enter the settings that your ISP gave you.

Contact your ISP's Help desk. These usually run 18 or 24/7 to answer questions just like this. They can run through a series of questions and supply settings that will get you back onto the Internet all while you are on the phone.

Good luck.

Posted on Apr 13, 2008

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