Question about Philips GoGear HDD6330 MP3 Player

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Phillips Go gear trouble

Well. i was at school going to turnoff my Gogear and i noticed it was frozen so i put it in my back hoping it would turn off normally i got home still not off so i tried to drain it next thing i know i didnt train i asked forhelp a friend told me this site we did exactly what it told me too i let it charge for about 2 hours now the screen isnt even lighting up Can someone enlighten me on what to do cuz im so pissed off at it right now feel like chucking it out my window =)

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Sorry dominik i cant help you. im trying to fix it right now but it wont do anything.

Sorry Bud, PIotR

Posted on Apr 14, 2008

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My philips go gear mp3 player 8gb SA52XX is frozen (stuck at the part where it says go gear) nd due to that my pc ownt recognize it and nd obviously i cant listen ot music, iv tried everythiing frm...


Hi Ayesha. Resetting the device should be able to fix minor problem with the unit. Since resetting the device had no effect, the problem you might encountering there is more of firmware problem. Try to reinstall/upgrade the firmware of your device. Philips has software that is called SONGBIRD. I think you have that one in the cd when you purchased the program You may download the progra,m by clicking here. Below is the procedure on how to perform the uprgade:

Download and install the Phillips Songbird program. Launch the Phillips Songbird software.
Connect the Phillips GoGear MP3 player to your computer using the supplied USB cable. Click the icon of your GoGear MP3 player on the left side of the Songbird interface.

Click the "Tools" tab. Click the "Check for updated firmware" button. If a new update is available for your device, it will be downloaded and applied. Do not disconnect the GoGear MP3 player until the Songbird program tells you that the installation is complete.

Hope this helps..

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I have a phillips go gear MP3 player and when i turn it on it freezes only the words www.phillips/welcome.com screens shows. how to i fix this?


Hello

Your GoGear is freezing because there is an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.

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I had a frozen screen too just five minutes ago. I thought it was completely broken until I realised there was a reset button on the side of the mp3 ^^ Hope this helps

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Did you install in your computer the Phillips media converter? If not that would be your problem. Hoped I helped.

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Phillips Gogear SA5285/37 is frozen


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Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

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Mar 08, 2009 | Philips GoGear SA5285/37 Digital Media...

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Phillips gogear is frozen


Press and hold the Power On/Off key and the Volume + key for a couple of seconds to reset

If that alone fails, run a Repair in the Philips Device Manager

-Tha Mp3 Doctor

Dec 27, 2008 | Philips GoGear HDD6330 MP3 Player

3 Answers

Frozen solid


i have the same promblem i was listening to my music and it had full batteries and it just shut off this is so bull like i think i have to return it and buy something else!!

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Go Gear Trouble


Try this:
Make sure the GoGear is disconnected from the computer
Turn the goGear off
Hold in the volume + button
Reconnect the goGear to the computer while holding in the volume + button
Continue holding the volume + button for 20-30 seconds until a "Found New Hardware Wizard" window pops up

If this does not work, the GoGear is toast, call 1-888-PHILIPS and see if you are still in warranty

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

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