Question about Flat Panel Televisions

3 Answers

No sound or picture

42 inch AKAI plasma tv shows a dark gray screen with green on light. what should I do?

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  • 4 more comments 
  • gfch Apr 13, 2008

    This is not an old tv. made in april 2007 and bought on 10/2007. It is still under a years warranty. I lost the receipt and they will not touch it. what are terminals and joints?

  • gfch Apr 13, 2008

    i would like other solutions, please!!!

  • gfch Apr 13, 2008

    I begged the manager to research this, he told me he could not go back past 30 days. i emailed the corporate offices of office depot and am now awaiting a reply. They could have been more helpful. I was quoted 3 exorbitant prices to fix it. unbelievable!!!!!

  • gfch Apr 13, 2008

    These people are very rude. They are the ones who told me receipt or no warranty work. They gave me the name of their warranty shop in my area. The shop quoted me an unrealistic price to even look at it and promised for it to be more according to what they found...$2000.00

  • gfch Apr 13, 2008

    If I had the money to fix it, i would't be asking "FixYA"
    I paid for solutions, is this a rip off too?

  • gfch Apr 13, 2008

    Don't spend the fee I paid FixYa for a solution to this problem ($9.99) all in one place. I will report this rip off to my credit card company!!!!

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3 Answers

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  • Master
  • 983 Answers

As it is under warranty .. it is better to contact the showroom where you purchased ...

if you dont have the receipt means also ok your name and other will be there with the dealer from which you have purchased ..
so just contact him and tell him when you have purchased that ...
and he will have the check with his records and get back with you for free service ...

thank you
bye

Posted on Apr 13, 2008

  • 9 more comments 
  • Dileep Keshavanarayana
    Dileep Keshavanarayana Apr 13, 2008

    try to make use of your warranty ...

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Apr 13, 2008

    ok fine .... you can do one more thing you just gave the call directly to the akai customer care and tell your model and from the dealer from which you have purchased and tell them about your warranty period and also them about your misplacing of the receipt they may help you ...

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Apr 13, 2008

    this discoloration problem is may be due to the defect in CRT ...

    so you must just contact the technician and get it repaired ...
    as it is under warranty it is better to search the receipt again and get it replaced ...

    as you have the warranty if that CRT have some manufacture defect means they will give you the new piece tv itself ...
    so have a search again and just try talking again with the dealer and get it done ...

    this may get you charged more so i am telling ...

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Apr 13, 2008

    as it is under warranty if you take it to other technician the seal will get breaked ... so after that if you get the receipt also it will not be void for the warranty ....
    dont try to fix it yourself by opening it as it is a brand new one dont take great risks ...

    take it to the technician only if you are not worried about the money means...

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Apr 13, 2008

    think correctly & take the decision..

    try once again by talking with the dealer ...

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Apr 13, 2008

    some time ,somethings we need it to be practically done ....

    but that s the sure thing that CRT has some defect ...

    more than this i cant tell anything about the repairing the CRT thing .. as it is out of my knowledge ...
    i think i must leave now
    any way thank you
    bye

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Apr 13, 2008

    if you rate the solution it would be helpful for me ...
    thank you bye

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Apr 13, 2008

    ya you get the refund from fixya.....
    i dont think any one can solve your problem ...

    because some problems will be difficult to solve ...
    but please rate the solution ....

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Apr 13, 2008

    i told you na you just gave a try speaking with the dealer again by sitting cool.....

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Apr 13, 2008

    as i told they will give you the free service ....

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Apr 13, 2008

    rate the solution please as far as your wish....

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  • Master
  • 3,422 Answers

HI,

The best solution is to get it repaired.
ew troubleshooting steps you can try:

1)Do a hard reset by unpluging all the cords for 4hrs and then plug it back.
2)The whacking test is to just bang or smack the set with your hand on the back, side, top, etc., to see if there are loose connections or cold solder joints inside that are acting up. If so, the banging should knock them back to normal and the set should restore. You might have to use some creative banging and some have had to put a book or magazine under one corner to torque the chassis enough to get it to work reliably.

Goodluck,
Please don't forget to rate the solution

Posted on Apr 13, 2008

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  • Master
  • 460 Answers

Either u can remove the back cover and tighten the terminals and joints after cleanin them.

Posted on Apr 13, 2008

  • Mohamed Ismail
    Mohamed Ismail Apr 13, 2008

    Else this is purely due to ageing, after a few years it happens for any tv. This colour can only be temporarily removed by a technician.



    Thankyou

  • Mohamed Ismail
    Mohamed Ismail Apr 13, 2008

    Since it is a new one then, i suggest u to get it done by the technician because it is a costly and new one. Dont take risks.

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