Question about HP Photosmart 3310 Printer

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Won't print black

My 3310 won't print black and when I do a self test I only get 5 color boxes with no text
Don

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  • somekindoftr Nov 26, 2008

    I am having the same problem....it won't print black.......the cartridge was still half full.......but i replaced it with a new one anyway ( genuine HP ink )...and it still won't print or copy.........i replaced all color ink cartridges too just incase but still nothing has worked......please help

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Check to see you still have black ink in your box

Posted on May 11, 2008

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1 Answer

HP C6280 will not print self test diagnostic


Do you have an Anti-Virus program installed on your PC? If so, can you try and disable it before you print.

for more help visit CBR Tech Solutions

Mar 13, 2013 | HP C6280 All-in-One Printer

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My hp Photosmart 8250 printers black color doesn work but other colors working great.. What is wrong with my printer .. when I try print some text or something where is black color I cant do it.. And my...


first make sure that there is no issue with the black cartridge, but how..?

just print a self test page, using the steps provided in the weblink below... if it printing black color, there is no issue, we follow 2 steps to resolve it..

first print the self test using this link..
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00024690&cc=us&lc=en&dlc=en&product=443024#N1809

if the self test does have the back color,

power cycle the unit and use the following link to reset the printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00391891&cc=us&lc=en&dlc=en&product=443024


hope this resolves the issue..


Narendra Tirunahari

May 22, 2010 | HP - HP Photosmart 8250 printer

2 Answers

Lexmark printer cannot print with black ink only, why?


Hello, Char.

Most inkjet printers are designed to require both black and color cartridges, even though you may be printing in black, only.

Please let me know if I have not understood your question.

Hope this helps.

Dec 12, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

When I copy the page comes out black


It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.
Please disconnect and then reconnect the power supply on the printer and make sure it makes a setup noise when the cable is reattached.

Next, try this printer self-test by following the steps given below:

1. Press the "Mode" button until "Copy" light comes on.
2. Press the "Options" button nine times. The "Maintenance" option should appear on the LCD display.
3. Press the right arrow key three times. The "Print Test Page" option should appear.
4. Press "Select."

The self-test should print out some text at the top of the page and a black and gray bar below the text. Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service.
If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know.

May 11, 2009 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

Won't print says its busy


You need to clean NVRAM on Lexmark X7550 printer. Please follow the steps given below:
1. Power "Off" the All-In-One.
2. Press and hold the number button and turn the All-In-One back on. Press and hold the "Color Start" button and the "Check" button at the same time and turn the printer ON.
3. Release both the buttons once the printer is ON.

3. Press "Down" arrow button to go to the "Maintenance" menu entry. Press "Check" button.

4. Press "Down" arrow button until you reach "Manufacturers Test." Press "Check" button.

5. Press "Down" arrow button until you reach "Clear NVRAM." Press the "Check" button. The printer will restart by itself.

6. You will be prompted to go through setup again and to print an alignment page.

Next, try this printer self-test by following the steps given below:

1. Turn the printer ON.
2. Press the down arrow button till the screen displays “Maintenance.“
3. Press the "Check" button.
4. Press the "Down arrow" button till the screen displays “Print Test Page.”
5. Press the "Check" button.

The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 19, 2009 | Lexmark X7550 InkJet Printer

1 Answer

Print cartridge missing


Please remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Please snap the cartridges back into the cartridge carrier.

Next, try this printer self-test by following the steps given below:

1. Please turn OFF the printer.
2. Press and hold the "Color copy" button.
3. Now, turn ON the printer.
4. Once you see "0" on the display, release the "Color copy" button.
5. Press the Up arrow button until "2"appears on the display.
6. Press the "Black copy" button to start the self test. Once the page has printed, the printer will stop printing.

The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed by itself. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let me know.


If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 13, 2009 | Lexmark X2650 All-In-One InkJet Printer

1 Answer

Not printing black


Verification of color out – happens only after keeping the unit idle for quite some time.
1. Print self-test report
2. Are the cartridges out of ink – check ink levels
3. check self-test report patterns (missing lines or streaked bars)
4. Look for missing colors or ink smears.
5. Was this issue showing up because of any one single color?
6. Was it stored in a warm environment (Stored under direct sunlight?)
7. Manual Cleaning & Cleaning from Driver
Print a extended self-test report,
On the HP All-in-One control panel, press and hold the OK and Cancel buttons simultaneously and then release. An extended self-test report prints. You will get all the information of your cartridges. Good Luck

Aug 18, 2008 | HP Photosmart 3310 Printer

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