a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Go to "Start" in the taskbar, select "Search", Select "Files or folders", select the appropriate drive, most likely the C drive, type in *.mp3, hit enter.
try again with *.wma and any other format you may have on your computer.
You can also open a music player and select "library" and have the music player find all the songs on your computer.
This can be used as a reference.
You'll have some idea of the number of songs on your computer and you may even be able to better know where they are on the computer.
Some music files are in a DRM-protected WMA or AAC format that does not allow you to transfer the songs to certain mp3 players, even though the songs will play fine on your computer. To get around this problem, make sure that you buy a subscription level that has transfer rights - or, better yet, only download songs that are in true mp3 format. Songs in mp3 format do not have copy-protection on them, so they will never give you error messages, headaches, etc.
Make sure the device is fully charged.
Make sure the songs are in the correct format - Mp3 is best; iTunes/AAC will not work; check the bit rate of the songs to make sure they are at acceptable levels.
Also, make sure you are using the Media Manager to convert files.
Formatting the player, in this case, might have been a bad idea, b/c it is possible that it erased key system files - I do not see where Sony has the original firmware/software for this particular product on their website, so it is going to be difficult to reload it if that is the case.
Here is some general info:
I have seen quite a few
threads in which the stated problem is that the Mp3 or Digital Audio Player
will not load the songs; will appear to load the songs but will not actually
play them in theMp3 playeronce disconnected fromcomputer;
will skip the songs on the player, or show only “0:00” for file length; songs
“disappear” all of a sudden (although this particular problem can be caused for
many reasons not covered in this article); your store-bought/burned/ripped CD’s
will not load into your Mp3 player; or get the error message “File Format Not
Supported.” All of these problems occur
because the user is trying to download a song format that the player does not
is in a certain format.The most common music file formats are Mp3, WMA, AAC
(iTunes), WAV, RA, etc.In addition,
every file format type is in a certain bitrate, size, etc.By far the most common issue is that the
music file contains a license or copyright (especially with WMA or AAC file
formats).Each Mp3 player only
recognizes a certain number of these formats.Every Mp3 Player is different.You will have to check your
Mp3 player’s product specifications (specs) or user’s manual to find out which
formats your particular Mp3 player recognizes.When you try to download or
sync the wrong file format, you will get one of the errors that I mentioned
above.If you want to know what file
type you have, then you must find the location of the individual music file on
your computer, right click the title of the song, and select the option
“Properties” from the menu. Mp3 player product documentation is not straightforward.If a player supports only non-protected WMA
files, it will merely say that it supports WMA – it will not tell which type of
WMA it supports.A player that supports
DRM-protected WMA’s will usually indicate such on the box (usually with a
Windows Plays For Sure logo – which is actually an ironic misnomer).DRM stands for Digital Rights Management, and
it is a type of licensing system for WMA files.It is used extensively by mp3 player music services such as Bearshare,
LeapFrog, Napster, and others.Not all
DRM licenses are created equal – there are licenses with “play rights,” burn
rights,” and “transfer rights.”Play
rights mean that you can only play the song on your PC – it will play fine on
your computer, but it will not play in your mp3 player even though it appears
to transfer.Burn rights mean that the
song can be burned to CD.Transfer
rights mean that the song can be transferred onto an mp3 player that supports
DRM-protected files.Then, there are
unlimited licenses and limited licenses.Limited licenses only allow you to play a song for a certain length of
time. You would have to pay extra to continue using the song after that trial period
is over – the time length ranges from a few days to several months or longer. -Tha Mp3 Doctor
The format of the songs are wrong in one way or another. Each Mp3 player has a product spec sheet that lists which type of music file it is compatible with (Mp3, WMA, WAV, AAC, etc). You can't play iTunes songs, which are AAC format, on a player that only accepts Mp3 or WMA format.
The second formatting issue has to do with the DRM license on the songs you have downloaded. Right click a song that gave you an error, click on "Properties," and click on the "License," "Media Usage Rights," or "Digital Rights Mgmt" tab (wording varies by configuration). Not every song allows unlimited or even one-time transfer to a "portable device" (code word for "Mp3 player" in this case). Also, some songs are fixed-term - they expire after a while - sometimes in as little as 24 hours.
To get around this, convert every song to Mp3 format. Either that, or upgrade your music service subscription to the highest pkg they have available and never cancel (Napster's basic music svc, for instance, does not let you transfer to an Mp3 player, but their "Napster To Go" upgrade does allow transfer).
you may want to try downloading only those that didn't download the first time. Sometimes when you try to download a large file (all the songs) it causes the "error message" you talk about. You may want to delete files already downloaded, or save the files downloaded to a different file folder, and try the download again.