This may or may not help you, but here's what I have learned was the problem on my unit when I could hear others, & they could not hear me! Aparently over time the oils off of your face get to the microphone cover which is a sort of grey hardened foam, & it starts to decompose the material effectively "stoping up" the mic. You may be able to scrape off the outer layers, or just snip a little off of the very end. Be sure not to take off too much or you risk the possibility of cutting into the mic itself!
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Answer : Turn on the mobile phone and place within 10 ft of the headset.
With the headset turned off, press and hold the Talk button for about 7 seconds. You will hear a "pair" tone and the LEDs will flash continually to indicate the headset has entered into pairing mode.
Release the Talk button. The headset is now is "pairing" mode.
Initiate the device discovery feature (Bluetooth discovery) on the mobile phone. Refer to your mobile phone manual for further instructions.
When prompted by the phone, enter the headset passkey (0000). When pairing is complete the LEDs on headset will flash at 3 second intervals and the headset will be placed in standby mode, ready to make and receive calls.
Note: On some mobile phones you will need to activate the Bluetooth feature first and then search for the Bluetooth device. Please contact your cell phone manufacturer or the User's Manual for further information on how to pair pair Bluetooth devices.
Click to view the instruction manual for: 86707
Call Motorola useing their 1-800number talk to a rep. and they may can help you. I purchased an HS850 from E-bay A year ago. The cushion split on the ear piece. I called to see if I could purchase a new one. they asked me if I had done a previous service with them and I tole them "No". They asked me to ship it to them and if I was will to pay for the shipping back and they would send me a "New Unit" back. They returned me a "New" Head set "in box" with-in 2 weeks.
Is the headset paired and connected to your phone? Is bluetooth turned on in your phone? Look for the bluetooth icon on top of your phone's screen. Let me know what model phone you have and I can help you troubleshoot.
I had the same problem with my Razor and the H700. I removed the device from the phone and reinstalled and that fixed the pairing probelm...Now I have another problem. I can hear the party I'm talking to just fine but no onee can hear me...this is my second Motorola ear piece and I've had the same problem twice...I think its a microphone problem...anyway, try to unistall and then reinstall the ear piece, that should fix your problem