My printer was already installed on my computer, it worked. but now it cannot be detected by my computer. I've changed the usb cable. then I uninstalled the printer and reinstalled it. it still the same. I'm using Windows XP.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
when you hook up your printer to your pc via USB...can the computer detect your printer? does it prompt out any msg such as new device is installed and ready to use or did it ask you to install the printer driver? if your pc can't detect your printer, replace the USB cable and try again.. and try to plug into a different USB port on your pc.. and if all fails, then most probably your printer main board is faulty...
I've been using an HP F4100 printer at our office for almost 2 years which is connected to another computer, using wireless network connection. As far as I can remember, I installed the driver on my laptop prior to adding the printer via the "Add a Printer" wizard. After installation and upon using the wizard which automatically detects the network printer, I was already able to start printing in wireless mode. Hope this works for you too. =)
Assuming the printer is in working order then do the following.
Disconnect printer from PC
Go to printers and faxes and delete any HP printer shown then go to control panel/add/remove programmes and uninstall all HP software. Insert driver and software CD and proceed with installation , connect printer when asked (make sure it's turned on).
If this doesn't solve the issue then it lokks like a problem with the printer.
If you don't have the CD drivers for the F380 are here.
If you are running Win XP or Vista, you may wanna try the steps below:
1. Start > Control Panel 2. Printers and Faxes (for Win XP) - Printers (for Vista) 3. Click the "Add a printer" of the upper left hand corner of your screen. 4. Select Local Printer. 5. Connect your printer to the USB port and turn it ON. 6. Try to detect a Plug-n-Play (PnP) printer 7. If the printer is not detected as a PnP printer, run through the unstallation wizard and select the HP F300 series or F380 > Next 8. Run through the wizard until you finish the installation.
The steps above are the steps for installing the printer driver using the generic printer drivers that are already installed in every Windows computer .
If the generic driver will not work, you may download the driver through this link: