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Microtek Artix 120f Negative film scanner

I bought this machine about three years ago and I have had small problems ever since. But I usually solved them by reopening the programs. There are two separate programs with the machine: Silverfast and Microtek's Wizard's TX. Once I manage to get the machine running, it gives great scans. But now, I have a problem I can't solve, and Microtek's support is the worst. They allow that the machine is not running right but will not repair it. They offer a good deal on another scanner instead! The machine will not stop running. I re- download the programs but nothing. It just sits there and runs and it's not recognized by the computer. I'm looking for a company that repairs this type of scanner, anyone know of one??

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I went to System, devise manager and then hardware. Found a problem with the fire wire connection.I checked the wire, it's six pin as recommended. So I have to assume it's a connection issue and not mechanical. It also has a scuzie 50-50 pin connection, might try that too if all else fails. Now I'm going into the Registry and un-installing all the microtek programs. I will then reinstall.. Then I will buy a single FW connection card and and as good a wire as possible and try isolating the connection so there is no conflict with another program. Then light a candle. If no go, it's a $1700.00 loss and my last Microtek purchase. The support from this company is beyond bad!!

Posted on Apr 13, 2008

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6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

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