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Microtek Artix 120f Negative film scanner

I bought this machine about three years ago and I have had small problems ever since. But I usually solved them by reopening the programs. There are two separate programs with the machine: Silverfast and Microtek's Wizard's TX. Once I manage to get the machine running, it gives great scans. But now, I have a problem I can't solve, and Microtek's support is the worst. They allow that the machine is not running right but will not repair it. They offer a good deal on another scanner instead! The machine will not stop running. I re- download the programs but nothing. It just sits there and runs and it's not recognized by the computer. I'm looking for a company that repairs this type of scanner, anyone know of one??

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I went to System, devise manager and then hardware. Found a problem with the fire wire connection.I checked the wire, it's six pin as recommended. So I have to assume it's a connection issue and not mechanical. It also has a scuzie 50-50 pin connection, might try that too if all else fails. Now I'm going into the Registry and un-installing all the microtek programs. I will then reinstall.. Then I will buy a single FW connection card and and as good a wire as possible and try isolating the connection so there is no conflict with another program. Then light a candle. If no go, it's a $1700.00 loss and my last Microtek purchase. The support from this company is beyond bad!!

Posted on Apr 13, 2008

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