Question about Office Equipment & Supplies

2 Answers

Hello, I have an HP OfficeJet 7310 all-in-one print/scanner/fax etc. I purchased about two years ago but don't use very often. Yesterday while I was trying to send a fax I received a loud winding-up sound and then the following error message: Scanner Failure - turn on/off. Well I did this and it did it again and again. I went to the HP site and it says it is a Scanner Failure' Message Displays When Scanning with the ADF. The paper begins to be pulled by the ADF and then stops midway and the noise and message appear. Is there anything I can do to correct this problem? Any advice would be appreciated. Thanks.

Posted by on

  • pocowok Apr 27, 2008

    I have same problem! The copy/scan function would feed the orginal from the ADF halfway and instead of making a normal loud feeding noise it made a horriable alarming sound and displayed an error message. To fix it: I waited a day or two and bang the top of the feeder cover with normal force. It appeared the problem is resolved for now. I have no idea what the problem is, however I think if this work for few months at a time, it is fine by me.

  • CMELTONA Jun 16, 2008

    Same thing! What more can I say. Unresolved!

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 26 Answers

If you can scan/copy from the Glass and not from the ADF Tray then you have a bad Scanner Motor Assembly.

Michael
Perfect Printer Parts

Posted on Aug 31, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 3 Answers

I have same problem! The copy/scan function would feed the orginal from the ADF halfway and instead of making a normal loud feeding noise it made a horriable alarming sound and displayed an error message. To fix it: I waited a day or two and bang the top of the feeder cover with normal force while the original is feeding. It appeared the problem is resolved. I have no idea what the problem is, however I think if this work for few months at a time is fine by me.

Posted on Apr 27, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Recived faxes only print out blank pages


Someone sent you fax upside down. If your machine prints and copys OK, it's not your machine.

Aug 19, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Hp officejet 5610 Wont scan . Print. Copy


your printer is dead and is uneconomical to repair. sorry

Jan 25, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

HP OfficeJet 7310


showing paper jam and have checked and don't see any paper

Dec 17, 2007 | HP OfficeJet 7310 All-In-One InkJet...

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

769 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

98608 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

yadayada
yadayada

Level 3 Expert

63242 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...