Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive
Ok i have 2 wd passpoet hard drives. The 1st is 80g & 2nd is 250g.
Neither works anymore. The 80g stopped working the day i got the 250g. I unplugged it and put in the 250g. I plugged the 80g back up to transfer the files and i got no response from the 80g. Now the 250g just stopped working. I usually keep it plugged in. One day i went to "My Computer" saw the drive but could not access my files. So i unplugged it and reinserted it. It says drive is recognized but the drive letter wont show.
I had a 120gb that died. Now I have a 250gb which is dying - only mounts 1 in 5 times maybe. A colleague has one which has died completely - attaches in XP Device Manager but won't mount. Another colleague has one which is like mine - fails, fails, fails, then maybe mounts. We're only talking a few months here.
When I found this product I loved it - small, light, neat, worked.
But ultimately they are evidently not up to being carried about in a laptop bag and used in the way one buys a product like this for.
I am forced to conclude that the WD passport series is fundamentally ****. DO NOT BUY. If you already have one, make sure you have everything on it backed up, because it will die on you.
They look like great value but they are simply not reliable.
Posted on Jun 06, 2008
This is mostly a power issue, but if you use a hub it may be latency as well. Some USB ports limit power to 400-500ma per port, the Passport Essential needs a bit more than 1000ma and won't work at all with these computers. Other USB ports/hubs limit the total power available for all devices combined... this is why, in your case, you can use one drive, but not both.
FYI, higher speed devices also tend to need shorter cables due to latency. (Light & electricity travels about 1 foot, or 30 cm, in a billionth of a second; this limits the size of high speed devices. In layman's terms, latency is the Brontosaurus effect, since the head takes a while to talk to the tail.)
To boost power, Western Digital recommends using a 22" USB 2.0 Power Booster Cable (WDCA029RNN) to combine the power of two USB ports into the one Passport Essential USB port--it is also a bit longer than the original 18 inch cable. For all EXCEPT the black Passport Essential drive, you may also the WD Passport™ Power Supply Adapter (WDPS021 for the US voltage version). See Western Digital knowledge base ID 1296 for more on this issue.
Hope this helps!
Posted on May 02, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 25, 2011 | Western Digital My Passport Essential...
Nov 26, 2010 | Western Digital WD Passport 250GB Portable...
Nov 13, 2009 | Computers & Internet
Jul 24, 2009 | Western Digital My Book Premium ES...
Mar 08, 2009 | Western Digital My Book Essential 500GB...
Dec 05, 2008 | Western Digital Passport WDXML800UE...
614 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: