Question about Canon SmartBase MP360 All-In-One InkJet Printer

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Black ink not working

No black

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  • Anonymous May 13, 2008

    I bought a new cartridge for black ink and just installed it. I know I installed it properly. I also ran all the cleaning options to eliminate any clogs, etc. My colour ink is dried out but the cartridge is still in place and I'm only printing "grayscale" as per print options.Still, the printer will not print.

  • bunnyhugz May 29, 2008

    I thought my ink cartridges ran out so i bought new 1s. The colour 1 is workin fine but the black isnt working! Ive taken the cartridge holder out, cleaned the heads, and still nothing! U can see that the colour ink is coming through, but the black doesnt. Ive tried everything i can think of & still nothing! Do i need to buy a new cartridge holder?

  • Jungle Gee Oct 14, 2008

    Same thing. New black cartridge fitted and doesn't work. Tried all the usual cleansings to no effect. Colour OK.

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  • 421 Answers

I use an ultrasonic cleaner to clean heads that are blocked. The problem with most of the smartbase range is the slightest amount of downtime and the heads clog really easily. Running the cleaning program will not eliminate a clog inside the head if it has dried sufficiently. Failing that you may need a new head.

Posted on Nov 11, 2008

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