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Internet drops out when phone rings - Computers & Internet

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First I'll assume that you have wireless broadband internet access. In which case the interruption is caused by your cordless phone. Cordless phones are usually 2.4 Ghz now and so are routers. Operating on the same frequency causes interference between them. Get a phone that is not 2.4 Ghz.

If you have dial-up internet access, then this is most likely caused by your dial-up connection being interrupted. Any time someone tries to call you this will happen unless you call your phone company and they can help you take the proper steps to make sure that this doesn't happen (usually that means they'll tell you how to disable call waiting).

Posted on Apr 12, 2008

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Internet connection dropping out


Hi powergirl_18

The problem is that your router is trying to connect to the ISP's DNS IP and it's not always connecting. This is a common problem (especially with Cable subsribers Road Runner) You will need to log into your router and go to the Basic Setting and manually put in a DNS number that will work. You should contact your ISP to obtain the IP that will work. If not you can try 209.15.151.2. That's a dedicated DNS, and sometimes it works, and sometimes not. You really need to get a good one from your ISP.

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I have a dell 2400. It periodically shuts down to the flashing light state when my cell phone rings. It's rare and NOT everytime my cell phone rings. But I've noticed that every shutdown has coincided...


Hey

A friend of mine reported this. It is possible the frequency does interfere with your computer. If the phone is close to your computer, move it way.



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1 Answer

After logging in to the dial-up after about 5 minutes it kicks of line.the dial-up company says shows we are online


If you can get cable internet service, it will fix that problem. Your modem transfers 54bps over a phone line that transfers other info over that same line so from the service side of that deal you get the drops time from the internet. It's called (timeout from the internet protocal).

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My linksys BEFSR ver.3.1 S/N C2140DA22073, constantly drops my internet cinnection after a few minutes of none activity.


Do you use DSL for your connection?

DSL uses a phone line for the connection, and therefore if your ISP doesn't detect activity after a few minutes, it will drop the line. There is a setting called "keep alive" in your router which will automatically either redial or 'ping' your ISP to make sure this doesn't happen. It's in the basic setup screen; if you're using DSL enable it and set it to 1 minute.

May 28, 2008 | Computers & Internet

1 Answer

Became new customer to comcast-got the bundle package, internet,phone,cable. Voice overlay modem to accomodate internet and phone lines. Did not use their wireless router-using exsiting router D-Link model...


Hi jad123,

I am sorry to learn about the problems you are experiencing with your service.

I will be happy to reach out to my contacts to assist you in resolving this issue. Please feel free to contact me so that I can get more information from you.

Thanks in advance!

Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com

Apr 10, 2008 | Computers & Internet

1 Answer

My internet keeps dropping out


possible reasons:

Dial up:
  • phone line problem.especially in wet weather,crackling on the line ,call the telco.
  • modem\router on its way out. connect directly to the modem and try it .
  • settings for idle time before disconect needs turning off, (set to 20 minute by default)in most cases.
  • if you have call waiting ,turn it off ,as it can kick you of the net when a call is trying to comes in.
if you use ADSL and/or wireless :
  • some of the above and
  • some USB dongle are prone to drop out,
  • try using a Lan cable
  • brick walls and other hard surfaces can interfere with the signal if you are away some distance from the wireless router.
  • cordless phones can cause problems, keep them away from the modem\wireless router and wireless dongle, or adapter in the pc/laptop
good luck with this and let me know how it goes
Terry

Apr 02, 2008 | Computers & Internet

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