Question about Canon PIXMA iP4200 InkJet Photo Printer

2 Answers

Printer not printing?

I have an ip4200 printer which is set up correctly and all the ink cartridges are correctly installed. However when I go to print - nothing comes out - it prints blank pages. Please help ??

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  • ejade03 Apr 12, 2008

    Yep the tape is definitely off the print heads :)

  • ejade03 Apr 12, 2008

    Hi BJ thanks for all your help :)


    The printer is virtually new as I have never used it (lazy I guess) but I purchased it at the time I purchased my iMac a couple of years ago.  The ink cartridges were all new and I removed the tape when I installed them.  The red lights indicate the ink cartridges are full.


    I went to the link you provided to try and print a test page as per the instructions below.. the funny thing to note was when I went into my system preferences, the "Utility" icon was greyed-out (as  though it was unavailable) - here are those instruction below:




    • In the Apple menu select System Preferences


    • Open Print & Fax.


    • Make sure the correct printer is selected and, depending on OS version, click 'Open Print Queue...' or 'Print Queue...'.


    • Click the Utility icon.


    • Select the printer, then click 'Maintenance'.

  • ejade03 Apr 22, 2008

    Thanks heaps for all this BJ :) I think perhaps the ink cartridges may be old and therefore dried out?... I will have to get some new ones and then try it out.  Not sure when I'm going to have time to do that but will definitely check back with you once I do.


    Should I keep this thread open?


    Regards
    ejade03

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Hello ejade03

HERE is Canon's support listing for this printer.

HERE are references to blank pages in the FAQs for this printer.

HERE are the recommended steps to perform for addressing blank pages printed.

(01) Has this printer ever worked?
(02) If it had been working, what precipitated or coincided with the onset of this issue? (e.g. changing cartridges, paper, settings, trays, etc.)
(03) Do you have **ANY** other information you can provide regarding this issue? (e.g. steps that have been taken so far to resolve the issues, suggestions or recommendations that have been made, etc.)

The more information we have the more quickly and accurately we'll be able to help you to resolve or diagnose your issue.


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Thank you,
BJ @:)

Posted on Apr 12, 2008

  • 2 more comments 
  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    If you follow all the steps for deep cleaning the heads, then you may well have a bad print head.



    Please, let us know if that is the case. We will try and find a source where you can purchase a replacement print head if you like. (Canon, of course is one possible source.)






  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    Hi ejad03



    Did these ink cartridges come w/ the printer a couple o' years ago?



    I don't know how long these things will last - even sealed and packaged - b4 the ink begins to lose moisture.



    The link I "thought" I provided for you was to direct you to instructions for cleaning the print head. Unfortunately, all the links I gave you took you to the same spot. (My apologies for that.) From there you can make some selections to get the information you need.



    You're right. The printer utility icon being greyed out is significant.



    (04) How long is your USB cable (from your printer to your iMac)?



    (05) Make sure that the USB cable is short and a high quality (shielded) cable. Plug it directly into your iMac.



    (06) Uninstall the drivers you've installed off of CD for this printer and download the most recent ones from Canon and install them.



    (07) Install any OSX updates that are available.



    (08) Check the Owner's Manual (also available for download from Canon) for directions on cleaning the print head. (Unfortunately, I can't open the DMG file - I'm using Windows.)



    (09) A great resource, too, for printer-related issues is http://fixyourownprinter.com



    Please, post back here w/ your results, questions, and comments. We'll keep at it w/ ya. :)



    BJ @:)

  • B Joan Rapier
    B Joan Rapier Apr 17, 2008

    Hello ejade03

    How did it go? Did the information and links I provided you w/ lead you to a resolution for your printing issue on your IP4200 inkjet printer?

    I DO hope that is the case. :) If it isn't, please, post back here and we'll continue to work w/ you.

    If it is the case, would you kindly take just a moment to reward my efforts at helping you w/ a FIXYA rating for my "solution"? I would be very grateful or your kindness and the show of appreciation.

    Thank you once again for using FixYa! Have a beautiful day.
    BJ @:)

  • B Joan Rapier
    B Joan Rapier Apr 22, 2008

    Sure ejade03. That's fine. Just be sure to come back once you have the new cartridges. Please, hold off on assigning a rating to a "best solution" until the problem is resolved.



    Just holler back. I'll should get the notification. If you don't hear back from me, I may not have gotten it. In that event, click my ASK ME button and submit a "Request". That should come to me even if the problem has been closed.



    Thank you

    BJ @:)

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  • 8 Answers

If these are new print cartridges make sure the tape is off the print heads

Posted on Apr 12, 2008

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This is a common problem and can usually be solved by doing the following:

1.) Remove the cartridge from the printer and ensure that the clear sticker placed over the contacts of the cartridge has been removed.
2.) Clean the contacts of the ink cartridge with tissue paper. Surgical alcohol may be used as a solvent.
3.) Use the software that came with your printer to clean the ink heads. The ink cartridges need to be installed in the printer. You may need to Deep clean the ink heads several times. Around 3-5 times seems to be the magic number.

Tell me how it goes!

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You might want to double check to make sure that your printer takes two color cartridges? If I remember correctly, the Pixma takes one black and one color cartridge? If you put a color cartridge in the black ink assembly that would cause it to stop printing.

Double check and make sure that you have one black cartridge in the correct place and one color on the other side.

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kindly install the correct and genuine catridge according to the catridge no.

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I would try using something like rubber renew on the pickup rollers and make sure that the paper is being fed correctly. If this is happening then start looking at the ink.

Open the printer and remove the ink. Clean around the ink carriage and the under the ink with alcohol and a cotton swab. Pay special attention to areas with copper contacts. Some printers will let you re-run a cleaning utility from their system menu or the computer printer properties. Keep in mind too that some printers will not print correctly, even with full ink, if the exact type of ink it expects you to have is not installed. If all else fails change out the ink, but double check that the ink is correct against the manual or written instructions inside the printer. Not every cartridge that fits the printer necessarily is the right type and using the wrong ink can cause unexpected results.

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Canon IP4200 printed great photos when new. My


Hi,

Although refill inks can be quite good, it is likely the cause. Several companies do make good refill inks for canon but they are specific to model lines and you have to be sure you get the right ones for photo colour.

The inks you're using are likely "universal" inkjet inks and are fine for everyday printing but are rarely ever colour corrected properly for photo.

My recomendation to all of my customers is always to keep a new cartridge handy for photos but to use the refilled ones whenever they are printing anything else as it will give you the best balance between print cost and print quality.

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Sounds like you head has gone. JO 

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Have you tried Canons FAQ? They suggest checking the grayscale box, which apparently only works with certain kinds of printing (duplexing and borderless will still use colors). I don't understand how colored inks are used to create black, but that's what they claim. Anyway, here's the link: http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=257&modelid=11641

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