I purchased my Mp3 player just last December. Upon first getting it, the player worked fine, transferring and accepting files without a qualm. However, recently my entire hard-drive had to be rebooted, and ever since, the computer refuses to recognize the player. A window will pop up upon first inserting the USB cord into the port which prompts me to select an action, however, those actions are also only a fraction of the previously available options, prior of course, to the reboot. Whenever I attempt to transfer a song to the device, a message informs me: "Cannot Copy. The device has either stopped responding or has been disconnected." I would like to know what is causing this issue, and also any possible way to fix it. I have downloaded both the most recent firmware and the auto-updater but this has not remedied the problem. Please HELP!
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
MP3 players can only play music files in mp3 file format. You can download mp3 music files from the Internet to your computer and then copy them to your MP3 player using the USB cable. For your CD collection, you need to convert your CDs to mp3 music files onto your computer or download them from the Internet and then copy them to your MP3 player after you have connected the USB cable to the MP3 player and the computer. You can do this using Windows Media player and Rip the CDs - Media Player will create a MP3 music file for each music track. Click on this link for instruction on converting music files to mp3 file format :- http://www.fixya.com/support/r5798418-creating_transferring_mp3_music_files
Load music into your iTunes library by either purchasing tracks or CDs online from the iTunes store, which is accessible through the iTunes interface, or insert CDs into your CD-ROM drive and rip them into your iTunes library by clicking "Import Music" within your iTunes interface.
Uncheck any songs that you do not wish to be transferred from your iTunes library to your iPod, for the iTunes library will automatically begin downloading all songs (which are checked by default) to your iPod upon connection.
Connect your iPod to your computer via the USB port that came with the purchase of your iPod. Click on "iPod" located under the "Devices" category to begin the syncing process if your computer does not begin automatically downloading music to your iPod..
Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the manufacturer?s website. Make sure that you back your music up first because when you do this you are setting it back to factory settings. Then add music this way and see if it is works: 1. Free a USB port on your desktop computer. Now, grab the USB cable for your SanDisk Sansa MP3 player and connect the player to your computer. 2. Wait for your computer to find and recognize the player. This may take a few moments. Once you receive a confirmation message, open your computer and scan the icons for the SanDisk MP3 player. 3. Open the SanDisk Sansa MP3 player on your computer. The music files that you currently have saved to the player?s memory are displayed. 4. Open a folder containing music files that is stored in your desktop computer?s memory. Scan the files for songs that you want to transfer to the SanDisk Sansa MP3 player. 5. Left-click on a song file and drag to the SanDisk Sansa window. Drop the file and let your computer complete the transfer. The transferred file appears at the bottom of your music list. 6. Unplug your SanDisk Sansa player from your computer. Turn the player on and allow the file transfer to update to the internal memory of the MP3 player.
1. Connect the player to PC.
2. Open WindowExplorer on PC.
3. Select the file to save and drag-and drop it into the
removable disc icon. You can also transfer file fromthe
player to your PC.
Do not remove the player while it's transferring files.
It might currupt or damage the firmware and or files
on the player. If the player is accidently removed
while transferring and does not work properly,
remove battery for 3 seconds and replace it.
Disconnecting the Player
After completing the file t ransfer, you must disconnect the
player as following direction:
Double-click on the green arrow in the taskbar on the
bottomright of the window.
When the [Stop a Hardware] message appears, press the
[OK] button and disconnect the USB port.
you may want to try downloading only those that didn't download the first time. Sometimes when you try to download a large file (all the songs) it causes the "error message" you talk about. You may want to delete files already downloaded, or save the files downloaded to a different file folder, and try the download again.
When Microsoft initiated the DRM system, any Rio Carbon that was hooked into Windows Media Player had the previously working files invalidated. Happened to me as well. The player lasted me three years, and that is about as long as any Mp3 player is going to last we are finding out b/c of all the software snafus.