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Are you trying to start a scan with a button on the printer / scanner?
With your pc on and the printer / scanner on, click on "my computer" if theres not an icon on your desktop you will have to click on "Start which is on the bottom left of the screen, then on either my computer or computer" You will see a list of drives but scroll down to see if there is an imaging device connected.
If you double click on the imaging device it will open up microsoft scanner and camera wizard, follow the instructions and it will scan..
for pc: delete all drivers by help of the agressive remover tool (see: www.brother.com choose your country, your mfc and download the drivers needed).
Take mfc from power outlet and disconnect from usb port. Run the above mentioned procedures and reinstall the drivers again. When asked, replug mfc to power again. Connect the usb cable directly to pc!!!!!!
If you run mac I cant give you an adivece yet, because I m not common to mac os yet (end of year I will know better cause will get an imac then, sorry!)