Question about Xerox Phaser 7300DN Laser Printer

2 Answers

A Very light Grey shade/Ghost like residue on glossy paper but not reg paper

I have a Xeroxx 2135 and Lexark c534

Ive been thru the whole freaking manual and tried different gloss paper.

Whenever I print a color sheet with white areas - the white areas have like a very lite grey cloudy tone to them. but when i print on reg paper it doesnt happen. I tried numerous glossy paper and even the manufacturer type and it does that - i would go to kinkos print that same piece and it would be fine - id take the exact paper from kinkos and print on my printer and get the grey tone.

I called the manufacture and they said it need to be serviced - but i get no error message and the supplies are all 70% + - plus the warranty ended :(

any help

Posted by on

  • RMC01 Feb 07, 2009

    exactly the same symptoms and attempted fixes.
    does anyone know what the cause or potential fix is?

    rmc


  • Anonymous May 16, 2009

    Same issue

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2 Answers

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  • Contributor
  • 49 Answers

Hi,

Have a look at the link below. When ghosting occurs it's usually because the last image printed has not been cleaned away properly. However, on this machine the image is put directly onto the paper rather then an image transport. Have a look at the link below and then remove all the parts and clean away any loose toner and check the paper transport under the toner and image cartridges, remove it and make sure it's clean. Also ghosting can happen because of a timing issue on the machine, power down for 1 minute and reboot just to be sure. Good luck!


http://office.support.xerox.com/SRVS/CGI-BIN/WEBCGI.cgi/,/?St=311,E=0000000000024639749,K=1510,Sxi=17,Case=obj(79049)

Posted on Mar 30, 2009

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  • Master
  • 2,072 Answers

I have looked and this problem confused me to no end.
I started searching through engineering notes from Xerox and found this line which I am copying and pasting.
This is not my opinion I can send you the entire report if you wish.
But sadly here is the answer.

Although supported, glossy paper will exhibit background toner and is a limitation of the printer technology.

Posted on Apr 14, 2008

  • Rick Kasper Apr 14, 2008

    Here is additional information I gleaned.



    TROUBLESHOOTING TIPS AND HINTS:
    Visually inspect the imaging units green coating for a dusting of toner that may indicate a flipped cleaning blade. Check the operation of the fans in service diagnostics. Specialty medias (glossy, coated, cardstock) will show more background toner. - this is a limitation of the printer technology.



    REPAIR/INSPECT/PREVENT PROCEDURE:
    1. Clean feed rollers and exit rollers only when dust or
    debris is visible.
    2. Clean the LED assemblies.
    3. Check version of print engine and image processor
    firmware; as appropriate.
    4. Check cleanliness of interior and exterior of printer,
    including fans; if necessary, clean (dust or vacuum) these
    areas.
    5. Review proper operation of printer using a customer
    file, if possible.
    6. Review with customer all work that was performed; also
    discuss how to properly care for their printer.

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