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Hi, In all likelyhood, the audio driver is not installed. Check your drivers by going to your device manager and look for devices which have a yellow dot next to them. You will find device manager by right clicking "my computer" and choosing "properties". If you find a yellow dot next to your audio card, go to the Acer web site at: www.acer.com and select your product from the drop down lists. Regards, Graemevm