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Sounds like a badly clogged nozzle. If you are using aftermarket/refilled cartridges, the changes are the ink is not up to manufacturer specs and has dried and clogged the nozzle. The best way to clear this is to take a new black ink OEM cartridge and run the deep cleaning a number of times (at least 3) to see if the nozzle can be cleared. If you continue to use non-OEM cartridges, I would keep a set of OEM cartridges around for nozzle clearing purposes. Also, take the aftermarket ink cartridges back to the vendor and either get an upgraded cartridge or refund.
Let me know if this corrects the problem. Thanks.
The black is always the first to wear out on the printhead. If you are using a refilled cartridge check the side of the cartridge, if you can see ripples near the hole at the bottom then the blotter material has been pushed up inside and can't contact the filter in the printhead. If all is good you will need a new printhead, QY6-0049-000
Do you mean the large black ink as in the 3e vs. the 6? If so, the large black, 3e, is a pigment based ink and the printer should only use it when print text and black and white things. The 6 black is a dye based ink and the printer should only use it when printing photos.
I had a similar problem. I put in a new ink tank but did not seat it properly. When I tried to print nothing came out. Worse yet, apparently it burned out those jets in the print head! A new print head fixed my problem. I got it on eBay and am very satisfied.
I had removed and reinstalled the empty 3e cartridge. Sorry for the Confusion. I hadn't put a new 3e cartrige in until today. Them I ran " deep clean" twice. The printer works fine. I still don't understand why the printer wouldn't print color, when I was had set the printer to print in color when my 3e cartridge was empty and all colors including the 6 black showed full.