Question about Logitech Harmony 550 Remote Control
One minute the remote was displaying all the needed messages and next nothing is displayed. I changed the batteries and that did nothing. Everything continues to light up but there's nothing on the screen. Even the programmed automation works but I'm doing it from memory and not because I can see anything on the screen. Any idea what's going on? Is there a way to reset the screen without losing my programming?
I had the same problem - my kid stuck it in her mouth and then the screen stopped working. I was finally able to fix it by doing the following:
1. I took the remote apart by
a. taking out the four screws under the battery cover.
b. then, I used a small slot screwdriver as a wedge and ran it up the length of the edge of the remote while prying the top and bottom apart.
2. Once i had it apart, I took a blow dryer to it to blow out any dust and get rid of any moisture
3. I put it back together and it was in Safe mode
4. I took out a battery, held down the #2 button, and put a battery back in and got the "Update Successful" message
5. To my surprise, the remote was fixed.
Posted on Mar 01, 2009
This is a known issue. Logitech didn't even blink when I submitted a warranty request (WAY outside of warranty) No "try new batteries" or "let's reset the remote and put in in safe mode" - just a straight "we'll send you a new one"
They blacklisted my old remote so that I didn't need to return it, and shipped a new one right to my door.
For that reason alone (nevermind the fact that I own a slew of other great Logitech stuff) I have become a lifetime customer of theirs. Gotta love a company that steps up to the plate when they know one of their products is causing grief.
Posted on Jan 25, 2009
Add one more to the "me too" mix...
Posted on Jun 30, 2008
Well, I finally put together what worked for me:
1) pull a battery.
2) hold the power button down when you replace the battery - this should FINALLY get 'sefe mode' to show up on the remote
3) update remote
You may need to keep the battery our of the remote for 1 hour or so.
You may need to do this multiple times.
You may need to press power - OK - 0 <zero> at the same time before you do this (This is only if all else fails and you are really desparate and want to try anything. Try it with the batteries in only, Try it with the batteries out and hold all three down while you plug in the USB cable).
I did these various steps multiple times and it finally worked. Try the 3 steps top down and then with each of the alternatives a couple of times for each alternative.
Use the 'Power' - 'OK' - '0' sequence as a VERY LAST resort - this really messes with the remote and may cause it to get worse and require you to do the steps many times before it finally works.
Posted on Jan 25, 2009
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Posted on Jan 02, 2017
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