Question about Dell 924 All-in-One InkJet Printer

3 Answers

Carrier Jam When I Turn My Printer On It Immediately Prompts Me To "Clear The Carrier Jam" I Hear Two Clonking Sounds When I Turn My Printer On And The Inch Cartridges Are On The Far ZRight Side Of The Printer. I Placed My Hand Inside And Slid Them To The Center To See If The Lids Had Poppd Open And They Had Not. I Do Not See The Problem. If You Have Any Suggestions Please Let Me Know. --Trouble With Troubleshooting In Ky.

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  • 9 more comments 
  • Dee
    Dee Apr 12, 2008

    It's The Dell All-In-One 924

  • Dee
    Dee Apr 12, 2008

    ok. service tag is 7608791

  • Dee
    Dee Apr 12, 2008

    I Have Tried Almost Everything I Have Read On This Sites And On Google.. lol.. First i Tried Technical Support But Clearly The Guy Had No Clue To What He Was Talking About.. So I'm Trying On Here. The Printer Had Jus Been Sitting At My Parents House For About Ten Months In A Box Not In Use. Could That Have Something To So With It?

  • Dee
    Dee Apr 12, 2008

    the error message says; "clear carrier jam and then press start to continue"

  • Dee
    Dee Apr 12, 2008

    the printer doesnt give me any other options & of course i check the printer and there was no jam in sight.

  • Dee
    Dee Apr 12, 2008

    my warranty expired when i was in iraq. i'm thinking i'm going to just get a new printer. it just sucks because i never used this one.

  • Dee
    Dee Apr 12, 2008

    Pterocarpous,
    lol thanks for the advice. i did that. i was like eok so my warranty is expired might as well take this ****** apart. i don't know a lot about printers though but i was trying to ensure it was cleared. there's a lil rubber strip with ridges in the far back of my printer. do you know the signifigance of it. is the strip suppose to go through the ink cartridge carrier because mine stops nd i tugged at it and it would not budge i was wondering if that could be the reason.

  • Dee
    Dee Apr 12, 2008

    lol i think i found the problem.. i was wondering what this clear strip was. it's the encoder strip. it must go in the printer. but where?

  • Dee
    Dee Apr 12, 2008

    lol. i have no idea where it goes.. it's been out since i recieved my printer from my mother. hmm.. i suppose if i figure out where it gos maybe my printer will work. & it only cost 30 bucks?

  • Dee
    Dee Apr 12, 2008

    lol. i think it was my sisters kids tampering with it but if im going to go get a new printer tomorrow anyway. smh@30 dollars lol. my mom purchased it for me.
    and this whole thing isnt going well i dont see a spring.
    oh and when i first got it bfore i deployed i set it up and it worked fine. 30 dollars. they say you get what you pay for.

  • Dee
    Dee Apr 12, 2008

    im going to give this a rest for the night and tomorrow. i'll let you all know what happened. thanx all & Pterocarpous

×

3 Answers

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  • Master
  • 6,966 Answers

Hi,

With the indulgence of Maanita and Pterocarpous and if I may add to their postings...

If I understand your posting right, you are physically checking if there really is a carriage jam, there is none. But the printer still says "Clear The Carrier Jam", pls verify if there is an option/button to do just this in the utility/maintenance options in your printer properties. Additionally, you need to press the "Start" button after clearing the carrier jam.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Apr 12, 2008

  • Louie  Role
    Louie Role Apr 12, 2008

    Hi again,

    If the previous posting did not work, you can try:
    1. cleaning the clear plastic strip with multiple vertical bars; and/or
    2. lubricate the guide railing where the print head carriage moves along.

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  • Expert
  • 202 Answers

Hello there AppleJax

My 1st (Routine) Question is:
(01) Do you have *ANY* other information *at all* regarding this issue?

For example:
(A) Research that might have already been done on this issue
(B) Things that might have been tried to determine or to correct the issue
(C) *Any* other issues w/ your printer - particularly any issues or occurrences that corresponded w/ the onset of this issue. (e.g. changing cartridges)
(D) Something someone else might have told you, suggested or recommended regarding this issue (including info. by or from or contact w/ the manufacturer).

I guarantee you, you cannot give us too much information. The more we have about the issue you're experiencing, the faster and more accurately we can get it diagnosed for you. :)

NEXT:
(02) Are both the cartridges installed? (Even if one is low or empty, the printer needs to have both of them installed)

HERE is the link on Dell's web site to support and downloads for this AIO (all-in-one) printer. You'll find the drivers download and a firmware download. (Not what we need at the moment but may be useful for you later on.)

HERE is the manual for the printer. Please, read carefully especially chapters 4 and 5 (of the PDF file). Chapter 4 is regarding cartridge maintenance and 5 is troubleshooting.

(03) Please, post back here w/ your answers, observations and any questions.

*********************************************
** Please, don't rate the experts' solutions
** yet. Instead, wait until this issue has
** been resolved or diagnosed and you don't
** have ANY further questions for us. Once
** you enter ratings for the experts' feed-
** back ("solutions"), the problem will be
** closed automatically. We won't be able to
** continue to assist you.
**
** As long as the problem remains open, we
** WILL continue to work w/ you on it until
** it is resolved or diagnosed.
*********************************************

Thank you,
BJ @:)

Posted on Apr 12, 2008

  • 12 more comments 
  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    HERE is a post I found on Yahoo! Answers. I'm not so sure about the Hydraulic fluid recommendation. I'd be more inclined to use sewing machine oil. Otherwise, the recommendations look sound.



    HERE is another post I found on Dell forums. You might find helpful information here as well.



    I'm still looking... (the Owners manual doesn't address this particular error message...)


  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    Error code 1200 located on page 59 of the owner's manual addresses the "printer carrier stall" error which instructs the user to "clear the carrier jam".



    Error code 1200 located on page 59 of the pdf manual addresses the "printer carrier stall" error and instucts the user to clear the carrier jam.

    The instructions are to "disconnect the printer power cable, check for paper jams, and then reconnect the power cable."

    I recommend you pull out your trusty flash light and look around inside very closely for a lodged piece of paper along the carriage.

  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    A word of advice about using manufacturer's or any services' technical support these days... "If at 1st you don't succeed, call 'em back."



    In my experience, it's a real **** shoot when it comes to the level of expertise of the person you happen to get connected w/ for any kind of support these days. Their 1st people you talk to will nearly always be the ones w/ the least expertise.



    I do the old, "Thank you for your help.." and call right back all the time. It sounds a bit nuts but it really works. Just keep calling back until you get somone who can really help you. Get them to assign you a "ticket number" or "incident number" and call back referencing that number. If you call enough times, they'll "escalate" the issue to a support person at a higher level of expertise. YOu can even tell them "I want you to escalate this issue, please." Often times, they will w/out too much fuss. @:)


  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    It's easy to miss a teeny tiny piece of paper that's jamming up the whole sh'bang. I read in another post that the back can be pulled off to gain better access. If you're considering tossing the printer anyway, may as well give it a go. Break out the trusty toolbox and start **carefully** disassembling.



    If you're not comfortable w/ this sort of thing then don't do it. I've been taking things apart since I was a kid so I think "everyone does" sometimes. If you're a do-it-yourselfer and, like I said, the printer is about to be sent to printer heaven, then knock yourself out.



    You can join and post on http://www.fixyourownprinter.com, too. Specialty forums like this have a wealth of information and people willing and able to address your problem.



    You can get a new printer but hang onto this one and try fixing it. If you're not pressed to fix it and can take your time, you might have better luck w/ reparing it.


  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    Hold on! Please, look HERE at a post I just found on fixyourownprinters.com


  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    Please, read THIS post, too. Also on fixyourownprinters.com

  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    Exactly. Check out those last two links I gave you. I believe they both might answer your question for you.



    This is a $30 dollar printer. But, HEY!, 30 bucks is 30 bucks. I think you can fix it. Just got to be persistant and meticulous.



    Be careful about taken stuff apart. Make sure you have a system of disassembly that will help you to know how to reassemble (w/ no spare parts left over..) Ask me why I'm telling you this..... :)


  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    Do you have a digital camera handy? Take pictures during the disassembly process.



    Place a small sheet of paper (folded into a tent for example) in the picture w/ a number and or notes written on it (so you can establish an assembly sequence or know what the picture is for later on).

  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    I saw mention of a clear strip on one of those links I gave you. Check 'em out. I'll look, too.

  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    Hang on. You mean the encoder strip isn't IN the printer? Pray tell, how did it get OUT of the printer, hmmmm???? ;)



    Did you remove it whilst disassembling - looking for the jam?



    I don't s'pose you rememeber how or what it was connected to do you? lol



    Ohhh, this brings to mind "fond" (now) memories of messes I've gotten myself into (and seen others do as well...). It's the human condition....




  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    Well, step (1) of THIS one says to check the strip you described. I'm assuming that means while it's still installed.....





    HERE ya go. This article describes what the encoder strip is attached to. Look towards the bottom starting w/ the line that begins "One end of the encoder strip is attached...."



    I recommend you clean it up as suggested in this article and reattach it. Then, let's see what happens..










  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    Yep! Won't work w/out that magic little strip.



    And, Yep! only $30 bucks but so what? That's just a function of mass production. It still can be an OK printer for you. It ain't gonna tear up the streets but if you're just doin' basic printing and you're not in a hurry, it'll do just fine.



    So, did Mom get in there tinkerin' w/ the thing? Is that how the encoder strip "left home"??


  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    I suppose I should've asked in the beginnin' if this printer EVER worked, yes? ;)



    This answer is NO, correct?



    Let us know how you do w/ gettin' that encoder strip re-installed.



    Are there any other "unattached" parts floating around in the box Mom sent?



    Now would be a good time, too, to download that Owner's manual and take a good look at the pictures for reference.






  • B Joan Rapier
    B Joan Rapier Apr 12, 2008

    Not a bad idea to walk away from it. I've made some doozey blunders when working tired or overly frustrated w/ a problem. Time away works wonders.



    Now, if there're parts missing, we're at an impasse.



    You may be able to purchase replacement parts online from a printer repair and parts service.



    How far you want to take this is hinged on how bent you are on fixin' this thing. On the one hand, it's the principal of the thing. "Why NOT fix it?" On the other hand, "It's 30 lousey bucks. My time and peace of mind are worth that much."



    I will warn you, you're gonna be hard-pressed to find a $30 printer to replace this one. Printers are expensive. Dell sells these as loss leaders, I think. These and others like them are the ones Dell throws in w/ a new computer purchase from time to time.


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Please provide the model and the make

Posted on Apr 12, 2008

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