Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

HELP!!!!! My zune's buttons are not working!!!!!

I got my 30G zune in January. Yesterday I took it out and turned it on, and the left button and the back button won't work. I tried to charge and reset it. I can still listen to it but its hard without a left or back button. I can charge it too, but it makes me mad because I just got it 4 months ago!!!!!! I haven't dropped it or anything either-its like my child.

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  • 17 more comments 
  • Anonymous Apr 27, 2008

    back button on the zune is not responding

  • jay00 May 09, 2008

    any of my buttons wont work

  • sidel3 Jun 10, 2008

    My back button is not working. Its not the end of the world but, still.... I've had my zune for 4 months liked it till now.

  • Dark Rogue Jun 29, 2008

    I have the same problem with my 8 gig. My back button wont work. I need to shut it off, and then it turns on BY ITSELF! I need to lock my Zune IMMEDIATELY AFTER I shut it off, or it will turn back on. It is just a hassle...

  • cacklen Jul 14, 2008

    OMG I feel so stupid; I didn't even know there was a lock button... musta bumped it. I was pretty angry that my prized pink 8G zune died after a month...

  • kawaii Sep 23, 2008

    my back zune button don't work and i can't turn it off help me plz!!

  • Anonymous Dec 02, 2008

    when I plugged the zune into the computer it was fine, but when I touched it, it had like a static shock then restarted. After that the back button won't work anymore.

  • Anonymous Dec 27, 2008


  • charneisecov Dec 29, 2008

    my 4gb back button and play/pause butttons won't work and I just got it four days ago and I can't listen to my music I tried to play checkers but it froze Plz Help!

  • DOUMAR_ZAMBR Jan 06, 2009


  • Anonymous Jan 08, 2009

    i have had my 8gb zune for 6 months and the left back button on the face of my zune stopped working today and i have never had any other problems with makes it extremely difficult to listen to my music.

  • drzbestallst Jan 09, 2009

    i have the same prob im like really mad rite now

  • mozart2009 Jan 23, 2009

    my zune right button and bottom button has stopped working - I cannot fast forward or turn it off or turn down the volume - it has gone crazy since ther bug hit us new years eve otherwise it has been working fine for past 2 years - daily use!

    Any ideas ??


  • saraht05 Feb 08, 2009

    I have the 120gb zune and my buttons on the circle pad dont work i have a lock on it and cant sync it to my computer w/o it being unlocked whenever i press the back button or the play key the light will come on but it wont respond to my unlock code.... can ne one help???

  • Anonymous Feb 20, 2009

    the only buttons that are working on my zune are the back and the center button. i tried playing a song and i can't select anything because my play/pause button AND all my directional buttons won't work!

    effin' pissed. i use this thing everyday!

  • mandy3031 Feb 20, 2009

    my zune top up and right botton does not work. I can't change the station upward or volumve up. Please help.

  • dukegirl133 Apr 06, 2009

    ok so i was done listeing to it and i turned it off.! so i turn it back on in the morning and the back button does not work!! so i try so sync it and the sync all of a sudden doesnt work either!

  • Anonymous May 05, 2009

    my bottons work but the sound wont turn up

  • Anonymous May 17, 2009

    the back button on my zune broke i love my zune and my wanity thing ids up so i cant return it plz help mee



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Make sure the hold/lock is not engaged

Make sure the OS is compatible

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on Jul 06, 2008


My zune’s bottom and upper bottom….dont work…whenever i press them it reacts as the middle button….idk i cant go up or down…..????
pleaes help!!!

Posted on Oct 23, 2008

  • aaikesha Jun 28, 2011

    mine is doing the same thing... :(


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  • 1 Answer

My play button wont work. it will work to turn on but not to pause or turn off. and sometimes it will just turn off without pushing any buttons

Posted on Oct 03, 2009

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SOURCE: HELP!!!!! My zune's buttons are not working!!!!!

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Posted on Mar 12, 2009

  • 25 Answers

SOURCE: HELP!!!!! My zune's buttons are not working!!!!!

sir, i think you should replace the buttons even. they dont seem to be wworking in proper condition.

Posted on May 28, 2009

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1 Answer

My zune 30g has been locked for over 1 year now and i do not know how to have it unlocked. In addition posting it to you isnt that easy as Iive in the Caribbean (Trinidad to be exact). I will appreciate...

1. Set the Hold Switch to unlocked. 2. Press and hold the Back button zune_button_back.gif while you press and hold the top of the Zune Pad. zune_restart.jpg 3. Immediately after you release the buttons in step 2, press and hold the following combination of buttons, depending on your Zune model:

- immediately press and hold the Backbutton while you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen. zune_gen1_restore.jpg 4. After "Connect Zune to your PC" appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software.

Mar 19, 2011 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

HELP!!!!! My zune's buttons are not working!!!!!

sir, i think you should replace the buttons even. they dont seem to be wworking in proper condition.

May 28, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune 80 GB - Won't Charge

i lost my drivers microsoft lifecam vx-1000

Feb 07, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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30g Zune Frooze for no reason.

microsoft is aware and looking for a solution. this happened to every 30g owner. here is the website for the right forum... check the zune site for updates

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1 Answer

Zune 30GB froze

pull the case apart, unplug the battery pack for about 30 seconds, then put it all back together. it's not near as hard as it looks.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune screen froze check the zune forums for any updates. microsoft is looking for a solution. this happened to every 30g owner 12am/2am

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

5 Answers


press and hold Back button plus up on the pad.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

My zune sucks

Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

Oct 23, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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