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Connected to the internet but cannot open any webpages

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  • Anonymous Nov 14, 2008

    My router and ISP are working. I'm currently wireless and not experiencing any problems on my laptop. But, no changes have been made to my desktop PC firewall/security settings. I've also removed my anti-virus (Norton Internet Security 2008) program hoping that would solve my problems...still cannot access the web. Any suggestions???

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Have you done the software "connection"? That is, have you entered all the settings to tell the computer where to go (ISP details, in and out going server names etc, loaded in the Modem's Drivers, etc).

The ISP settings can be found and /or entered under Tools - Options in your Browser and you will need the information from the ISP that needs to be entered.

Secondly, if all of the above is OK, have you changed any Security settings?

As a point, at least over here where I am, ISP's tend to have 18 or 24 hour help desks which can guide you through all the checks and settings while you on the phone and are live on the Internet. This would be the easiest and best solution for your problem which will take 15 or 20 minutes of your time), rather than asking one question here (to be solved but then raising another question, etc which could take weeks).

I am quite happy to help, but this is not the place to seek the help that you need - Contact your ISP's Help Desk.

Good luck.

Posted on Apr 12, 2008

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