Check another movie to see whether the surround system works. If it works, redownload your movie from other sources. If you don't know where to download, here I found a post including some sites for help: https://www.leawo.org/entips/pinoy-movies-download-1409.html?fx=1409
But if the system still doesn't work, go to your home theater customer service for more help.
Everything can be fixed, most specially you're in the Philippines, there's a lot of good technician out there.
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