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Tempur-pedic remote control does not work have put in fresh batteries - control lights up- but no bed movement Please advise Thank You Carol

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  • cat_one5055 Aug 18, 2008

    Remote control got wet. Batteries were changed and light comes on but will not work.

  • Anonymous Dec 11, 2008

    my remote for my Tempurpedic Deluxe swedish mattress does not work after I put in new batteries. It does light up, but that's all.

  • Anonymous Jan 29, 2009

    same problem

  • Anonymous Mar 02, 2009

    resetting the remote as suggested does not work in this situation. Mine is dead too.

  • Anonymous Mar 29, 2009

    my tempur-pedic remote also does not work after changing batteries & pressing the button on the power down box. the lights flash randomly on the remote but the buttons do not respond

  • bonyknees Apr 05, 2009

    Happened on March 30, 2009. My husbands remote and my remote went out at the same time, just a few min. apart. The power-down box under the beds are working or so it seems because the red light is lit-up. Tempurpedic walked us through the instructions over the phone but that didn't work. Two new remotes are on the way but until then, I have been sleeping in a recliner for the last 4-5 days. I wonder how much longer I can last.

  • Saundra Young
    Saundra Young Jan 13, 2013

    Guest

  • Anonymous Mar 30, 2014

    tempur pedic adjustable mattress will not lift up or down. I have reset it, and changed out the batteries in the remote. still nothing.

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If the solution posted by Susan R. (below) fails to work, locate the black power down box under the bed. Check the battery compartment and remove all batteries. If batteries are installed they will prevent a full reset of the box. Unplug the power cord, wait 45 seconds and plug the power cord back in to reset the electronic components. Replace batteries. Now that the error has been wiped from the box's memory, you can now synchronize your remote with the power down box using Susan's instructions below. - Mike V., Antioch, CA


"Locate the power down box for the bed and press the "learn button" for 1 second and release (Black box under the bed). On the hand control, simultaneously press and hold the position 1 and off buttons. The transmission indicator light will flash slowly and then flash rapidly. Continue to hold for 5 seconds and then release the buttons. It should now work! Enjoy. Susan R., Paducah, KY"


For further assistance, refer to the user manual that came with your TEMPUR® Advanced Ergo System™ or you can download it here.
http://www.tempurpedic.com/media/Ergo_System_Complete_Ref_Guide_FINAL_022008.pdf
For phone assistance please contact a Leggett and Platt representative at 800-888-3078. Leggett and Platt is the manufacturer of the adjustable bed and remote components for Tempurpedic.

Posted on May 18, 2009

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  • Maggie C Feb 23, 2012

    Thanks to Mike V of Antioch, CA once I took out the batteries from the power down box and left it unplugged for a minute the solution Susan suggested worked. My remote / box / motor all manufactured 12/2004 so the current manual did not help me. BTW the "OFF" button referred to by Susan in the vibration off button which is a circle with a line through it. There are no "OFF" labeled buttons on the old remotes. Maggie C, Ocala, FL

  • Bev S. Oct 29, 2012

    Same post as Maggie C's. Took me weeks to find this site since I lost the original instructions and mine too is as old as Maggie's with a remote looking and working like Maggie's. Followed Mike and Susan's instructions and now have bed working fine. Bev S. Minneapolis, MN

  • Bev S. Nov 17, 2013

    I've needed to reset the power box many times and up until 5 weeks ago the same procedures worked. Now I can't get it to work even though it looks like it's resetting properly.

  • guyyouknow Dec 03, 2013

    As I recall when speaking to a Leggett and Platt representative regarding the replacement of the motor assembly, I was informed that the electronic components of these adjustable beds are very sensitive to power spikes and surges that occur regularly in many households. One precaution to take with any piece of expensive electronic equipment in your home is to purchase an Outlet Surge Protector or better yet a Power/Line Conditioner with battery backup. Although line conditioners can themselves be very expensive, they will provide clean, regulated power to your most precious electronics. In most cases though, a simple surge protector is sufficient to prevent any damage to your electonic components. Get one and plug your bed into it. It CAN save your investment.

  • Debra Brunetti
    Debra Brunetti Nov 06, 2014

    I have tried all of these things and also use a power surge. My bed is still not moving at all. Very aggravatung as I need the various motions in order to sleep. I would greatly appreciate any help I could get in getting my bed to work. I have searched and searched and had no luck with any assistance. Very dissatisfied.

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Locate the power down box for the bed and press the "learn buton" for 1 second and release (Black box under the bed). On the hand control, simultaneously press and hold the position 1 and off buttons. The transmission indicator light will flash solwly and then flash rapidly. Continue to hold for 5 seconds and then release the buttons. It should now work! Enjoy. Susan R., Paducah, KY

Posted on Feb 13, 2009

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  • novella Sep 19, 2010

    thks it worked!!!

  • Torrance Newton Oct 29, 2011

    thank you Susan.....OMG ...it worked...oh nLord I have been with out my adjustable bed almost a year thinking i had to pay a lot of money to get this frame/ foundation fix...Lord bless you...

  • svflo1 Aug 28, 2013

    thank you, i was able to fix my elderly moms adj bed! awesome!!

  • Matt Drion Sep 01, 2013

    Where is the power down box located? Can I get to it without lifting up the mattress and flipping the base over?

  • Alicia Larson
    Alicia Larson Dec 13, 2015

    Thanks, I looked everywhere on the Internet for this particular model. You were the only one with answers! I'm going to find my instruction manual one of these days, as apparently I'm not going to find it online. Thanks again- You really saved me!

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If you've had your bed for more than two years, and the fixes above don't work, your remote has probably gone bad. The company will be 'very happy' to replace it for about $60.00!! I've already had the motor replaced twice - once under warranty and once not. For $3,000 I should NEVER have to pay for anything for this bed. What junk!

Posted on Apr 19, 2010

  • Bev S. Nov 17, 2013

    So, I should consider getting a replacement remote first? Are there local stores willing to loan me a working remote with a deposit to see IF that fixes the problem first? Anyone know?

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My Remote is from 2005. Here is what I had to do:Tempurpedic Remote Control reset instructions:The "learn" button also operates the power-down function of the power down box found under the bed. First, push the learn button for one second. Next, simultaneously push and hold down the "Position 1 Button" and the "Massage On/Off "(circle with the slash across it) buttons. The transmission indicator lamp on the remote will begin to flash slowly then very rapidly. After five-seconds elapses from the start of the rapid flashing sequence, release both buttons. The remote should now be synchronized with the adjustable bed and the adjustable bed operation restored.

Posted on Jan 28, 2013

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  • Matt Drion Sep 01, 2013

    Bill, our situation sounds the same. Were you able to locate the power down box easily? Our bed frame wraps all the way around and is quite heavy and also screwed together. I am hoping to be able to get to the power down box without taking everything apart. Where was it located on your bed?

  • Bill Nance Sep 02, 2013

    The power down box is the small box that's usually sitting on the floor. It should be very easy to get to. It has a small wire that runs up to the bed. It also has a backup battery in it. You should replace the battery once you find the box.

  • Ivette S. Jan 21, 2016

    Bill Nance
    Thank you so much! It was really helpful.
    Thanks to your instructions my remote fully works!!!!! God Bless you!

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Http://www.lpadjustablebeds.com/includes/asp/open-file.asp?id=1700686251

Posted on Sep 08, 2011

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Well, that's just great, huh?! For the last week, we've been trying to get one of our remotes to work. We've already replaced the power down box ($40.00 not including shipping because I picked it up) because the batteries exploded and blew the battery compartment door off!! So, thanks for the heads-up. I guess I'll be calling to order a new remote. (I was told by L&P that the power down box had nothing "..at all to do with the operation of the bed.") ****!

Posted on Apr 24, 2010

  • golfstud Sep 01, 2010

    Susan's solution worked for me. Solution 2. Thanks.

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Legget and Platt makes the adjustable bed base. Go to their web site http://www.lpadjustablebeds.com/adjustable-bed-base-manuals.asp. Look up the owner and remote control manuals appropriate for your bed, download and save for the future. Follow the instructions for reprogramming the remote control. If you have an old-school bed the ER-95MR remote control manual may be the one to use. The bed will have either a J-box on the bottom of the bed frame or a power-down box that contains two 9-volt batteries. Either box will have a push button (the "learn" button which also operates the power-down function of the power down box). First, push the learn button for one second. Next simultaneously push and hold down the "Flat Button" and the "Head Massage On/Off" buttons. The transmission indicator lamp on the remote will begin to flash slowly then very rapidly. After five-seconds elapses from the start of the rapid flashing sequence release both buttons. The remote should now be synchronized with the adjustable bed and the adjustable bed operation restored.

Posted on Aug 12, 2012

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Hei, I had the same problem a few weeks ago and it was very annoying. Luckily, I contacted one of the sponsors on the website Sponsors europarl co uk and they were really helpful. I recommend you try it too!

Posted on Nov 24, 2014

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I bought that same product and had the same problem, in the end I returned it to the sponsors and they sent me a new one.

Posted on Nov 24, 2014

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I totally agree with you, these beds are great. Many of our Sponsors we work for make components for these beds. You can solve the remote problems with them.

Posted on Nov 20, 2014

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Check http://www.arisemobility.co.uk

Posted on Oct 11, 2014

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Hi,
My friend who has 2 brand new superflex 2000 beds with a 4 way motor and a wried remote is selling them to me for a discounted price.The boxes are still sealed.After searching on the internet,many people have complained about the remote and motor not working.I would be very grateful is anyone who has used or is still using the superflex 2000 with a 4 way motor please share their experience with me.Also some other questions I have are:

1.The newers beds have a reset function on the plug itself,but the older ones especially the 4 way motor ones don't have a reset button.So my question is what does one do if the 4 way motor is stuck?How do you reset it.

2.How many times is a reset required?

3.Also some dealers said that the 4 way motor is not successful on the superflex 2000 and has had alot of issues with it?Is this true?Any real life experience would be extremely useful.

Thanks!

Posted on Jan 12, 2012

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