Question about Kenmore 3.8 cu. ft. HE4t Front Load Washer

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HE2plus Front Loading Washer

We keep getting an sd indicator. We can't find what that means in the manual - What is it and what do we do to fix it?

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If this is an HE2 Plus washer "Sd" is a Suds lock error, which is an indication of an overload of detergent during the wash cycle. If you are not using HE detergent it is strongly recommended that you do. HE detergent is specially formulated for washing machines that only use about 5-7 gallons of water per wash load (like yours). If you use regular detergent you are, in affect, putting a concentration of detergent in your washer that is formulated for wash tubs that have a 35 gallon capacity. This creates excessive suds which creates air in the drain pump and lines, causing the "Sd" error to occur.

To clear the error, you need to run a RINSE/SPIN cycle, then run a Normal wash cycle with no detergent added. This should clear the problem. You may have to run the cycle a couple of times.

If the problem does not clear:

1. You need to check the drain hose to ensure it is not clogged or kinked.
2. Unplug the washer and check the wiring harness connections to the drain pump, pressure switch and Central Control Unit (CCU).
3. Check and/or clean the drain pump of any foreign objects.
4. Plug washer back in and run a diagnostics test.

To enter diagnostics mode (Washer must be empty and the control must be OFF):

1. Close door.
2. Push POWER
3. Select RINSE/DRAIN & SPIN cycle
4. Push 2nd RINSE 4 times within 5 seconds.
5. Push 2nd RINSE again to advance to the next step of the test procedure.
6. Press STOP to end diagnostics.

If any fault is detected it will be displayed in the Estimated Time Remaining window.

NOTE: Most manufacturer now have a disclaimer explaining the proper use of detergents and the proper upkeep and care of the washer. The warranty can be null and void if it is discovered that you use the wrong detergent, or misuse the appliance. I'm not indicating you are doing so, just wanted to make you aware.

I hope this helps you. Please post back if you need further assistance.

Posted on Apr 12, 2008

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