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Re: Player not reading music.
This problem is usually due to using Windows Explorer or My Computer to transfer files. Although you can use the player as a removable drive, it will not recognise any music tracks transfered in this way. The HDD060 & 070 series have a database of tracks which is read by the player on startup. The player does not scan the drive.
To transfer tracks you need to use the Musicmatch Jukebox software on the product CD. Musicmatch updates the database when transfering music tracks.
This software is not compatible with Windows Vista, or Windows Media Player 11. If you have Media Player 11 you will need to uninstall version 11 to roll back to version 10.
If you are already using Jukebox, the problem may be the way the software is recognising the player. The HDD060 & 070 series show up both as "Removable Drive n:" (Where n can be any drive letter) and "GoGear".
If Musicmatch Jukebox is recognising the player as "Removable Drive n:" then go into the Musicmatch Options, and look for the Devices option or tab. Click the drop down menu next to the "Removable Drive n:" entry and select "GoGear".
The tracks you have already tried to transfer are actually on the player, so you will need to run the Philips Device Manager form the product CD and Restore the player, to free up this space.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Make sure you are not using Windows Media Player 11 - it will work for a while, but eventually will start displaying the symptoms you are describing - you can read the warning on Philips website.
Make sure the hold/lock is not engaged Try another USB port Reset the player If that fails: Download the newest version of the Philips Device Manager: www.usasupport.philips.com - change your country/language as needed Enter in your exact model # Click on the link for your exact model # Click on the Software & Drivers section Click on "Firmware Upgrade Software" Install the new Device Manager Open and run the "Repair" tab If still nothing: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.
After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.
If these methods fail, call Philips to see if you are still in-warranty. -Tha Mp3 Doctor
Place the music files that you want to transfer into the My Music folder of your computer - Windows will re-read them, and then you can synchronize to your device. Also, make sure the hold/lock switch is not engaged on the mp3 player - it probably isn't, but just check.
If you already formatted the player itself, the songs itself may be in the wrong format. This player doesn't read iTunes files, for instance - it will look like they have transferrred, but you will not be able to play them.
After you've downloaded the music files you want from Lime wire put them in your music folder on your computer ,then you need to sync your MP3 player through windows media player.
plug in your mp3 player then open windows media player, on the top
right there is tab says sync. click on refresh devices and your mp3
player should show up on the right window pane in windows media player.
From there you can drag all your music onto it and press sync! Hope this works
Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
If your using XP, go to the Windows Media Player and load the CD. You will see a Sync Icon. When you click on it will run and then give you a sync
Plug in your Sansa to the usb port and load from the Windows Media Player.