Question about Philips GoGear HDD075/17 MP3 Player

2 Answers

Player not reading music.

When I load up mp3 and go into Genres or any music section none of the music i have synced onto it shows. I have tried formatting it and updating it nothing has helped. Please Help me!!

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  • 0369 Apr 13, 2008

    Thanks, I have already sorted the problem but Thanks anyway.



    Music Match Jukebox and Philips DMM both could not detect the Mp3 player.

    I used a program called SPA-PhilipsHDD060 which searches for the Mp3 player but is not very fast when it comes to putting on music. I lost the link but you might want to recommend that program to some other people with problems.

    Yeah all sweet Cya

×

2 Answers

Yeah thats all great but i have windows vista.
so now what?

Posted on Jul 04, 2008

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  • 476 Answers

This problem is usually due to using Windows Explorer or My Computer to transfer files. Although you can use the player as a removable drive, it will not recognise any music tracks transfered in this way. The HDD060 & 070 series have a database of tracks which is read by the player on startup. The player does not scan the drive.

To transfer tracks you need to use the Musicmatch Jukebox software on the product CD. Musicmatch updates the database when transfering music tracks.

This software is not compatible with Windows Vista, or Windows Media Player 11. If you have Media Player 11 you will need to uninstall version 11 to roll back to version 10.

If you are already using Jukebox, the problem may be the way the software is recognising the player. The HDD060 & 070 series show up both as "Removable Drive n:" (Where n can be any drive letter) and "GoGear".

If Musicmatch Jukebox is recognising the player as "Removable Drive n:" then go into the Musicmatch Options, and look for the Devices option or tab. Click the drop down menu next to the "Removable Drive n:" entry and select "GoGear".

The tracks you have already tried to transfer are actually on the player, so you will need to run the Philips Device Manager form the product CD and Restore the player, to free up this space.

Posted on Apr 12, 2008

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Make sure you are not using Windows Media Player 11 - it will work for a while, but eventually will start displaying the symptoms you are describing - you can read the warning on Philips website.

Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
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Click on the link for your exact model #
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After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


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-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
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