Question about Motorola Mobility Moto Q

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Phone Wont Turn On

My phone was working fine and then all of the sudden the screen went blank. I got the Verizon Wireless opening screen to open briefly, but it cut back out again. I took out the battery and replaced it with no luck. The phone was fully charged when all of this happened. How do I get the phone to work again?

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Unfortunately, you'll have to do a master reset on your phone. You'll loose all of your data. TO do this.. power off the phone. Then press the center select button (silver button on navigation pad) then power on the phone while keeping the sliver button pressed. You should get a Master reset prompt.. click Yes.

Posted on Apr 12, 2008

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I have the motorola Q, and my cell phone will turn on but will not allow me to dial out, it wont let me even check my voice mail. it will not allow me to open my messages folder but will pretty much open...


I had the same problem when I tried to activate my Moto Q. That is how we (Verizon rep & I) solved the problem:
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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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