Question about GPS Devices

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Magellan RoadMate 700 - I was in the middle of installing the software update version 6 CD when I lost power. After the power was restore, the serial number programmed in the unit was erased. Since the serial number was no longer there the CD didn't recognize the unit therefore it wouldn't download to the unit. I contacted Magellan's technical support and they were no help at all. I was advised that I needed to send in the unit to their service center in Texas for them to regrogram the serial number to the unit. I have read reviews, they were horrible, about their customer service and it took a week for me to receive a return authorization number because everytime I call, the customer rep. stated that their computer system was down. I'm afraid if I ship my unit back to their service center, I will never see it again. Can you help?

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  • 2 more comments 
  • smwloo Apr 12, 2008

    If I brought the unit to a computer repair store, might they be able to reprogram the serial number in?

  • smwloo Apr 14, 2008

    I'm hoping you might be able to provide a local dealer for me in San Francisco, CA

  • smwloo Apr 16, 2008

    Thanks alot, I'll give them a try.

  • smwloo Apr 18, 2008

    No, I do not. Thank you for your assistance in this matter.

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2 Answers

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  • Master
  • 3,422 Answers

Hi,

Well let me come straight to the point.The only solution to fix this problem is to return it to help.I am sorry but there is really no other way.

Goodluck..

Posted on Apr 11, 2008

  • Priya darshan Apr 14, 2008

    Just scroll down the page and on the bottom right you will see a "REPAIR SERVICE" box just enter your zip code and you will find the repair person.

    Goodluck,
    Please don't forget to rate the solution

  • Priya darshan Apr 18, 2008

    I hope you must have found the repair man in your area..

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  • Master
  • 3,037 Answers

We can't help you getting the number programmed back in, you will have to send it to them. To ensure that they know what to do, write a detailed letter with it and leave plenty of contact info on it. Also call them everyday about it until they send it back which may get them a little heated up but will ensure quicker service because they don't want to be constantly annoyed.

Good luck and let me know if you have any further questions

Posted on Apr 11, 2008

  • 2 more comments 
  • Benjamin Patri
    Benjamin Patri Apr 12, 2008

    You could try but most likely you would need to find a dealer that sells your specific model and possibly they could do it at the store, but I think you will have to send it straight to the factory. But you can try as I said, If you need help locating a dealer let me know and I need your zip code or city, state and/or country



    Thank you

  • Benjamin Patri
    Benjamin Patri Apr 18, 2008

    Do you need any further help? Please don't forget to rate this solution

    Thank you again for using Fixya

  • Benjamin Patri
    Benjamin Patri Apr 19, 2008

    Here is a dealer in San Francisco












    Company:

    SPORTS AUTHORITY





    Address

    1690 FOLSOM STREET









    SAN FRANSICO, CA
    94103

    Let me know how this works out, thanks

  • Benjamin Patri
    Benjamin Patri Apr 19, 2008

    sorry I did not post this sooner, I did not receive notification of your posting asking for help locating a dealer. Fixya was having problems with the notification that day

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